Hi all.
Friday evening my Dell U2715H developed a stuck red pixel just left of center of the screen.
Being where it is its very noticeable and i also noticed that the BLB was seemingly getting worse. I sent a message to Tech support here at OCUK (my monitor is 2months old) and credit to Bailey who answered early Sat Morning..but he told me its not a fault as it conforms to iso standard?? I expected this TBH and he did say sorry if this causes a problem..well yes it does ive a bright red stuck pixel in the middle of my screen..when i mentioned about the BLB being noticeable in a dark and even a light room i was told.."Is the monitor you ordered a IPS Screen, if so the BLB is called IPS glow and it is normal on this type of panel"...now i dont know if this is right?? any advice on this would be appreciated..But my question is "How do you know how bad it is" OCUK havent asked for any evidence ,photos anything to see the level of BLB "IPS glow" or whatever its called it feels to me like they sold me a monitor and basically there you go..ive had plenty of items from OC,all have been superb but on this issue im really cheesed off.
Now onto DELL..1 word so far awesome
Sent them my 1st email after seeing the tech message from Bailey
They work Mon-Fri 9-5..and 9.30 Monday morning received a reply asking me some straight forward questions.AND some pictures of the monitor..i sent 4 pictures and that was enough. All in all ive sent and received 3 emails from DELL all within a day an half, and Tomorrow i get my replacement monitor all tracked by UPS..so from Monday morning until Wednesday with Dell..ive gone from having a monitor with a red stuck pixel and BLB to hopefully (fingers crossed) a replacement monitor with no issues.Im not over the line yet,the replacement monitor may be worse but...Dell have been superb in everyway possible so far. A massive mention (because he deserves it) is to the person thats dealt with my issue from minute one is Titus Mathews from DELL..he,s been awesome..i dont know if you ever visit this forum but if you do Titus..thanks pal.
So i can only add my 2p worth..Dell have (at least to me) proved that there a great company to purchase Monitors from..do us a 27" + Freesync monitor Dell ..and id be all over it .
Final word to OCUK....OCUK if any of you guys read this maybe Bailey..how come you cant offer this support? the monitor was bought just over 2 months ago i paid good money for it why do I have to chase it up with Dell? Why not ask for pictures of my monitor to see how bad it is and deal with me? ( i live less than 2 miles away) from your store im not mad with OCUK..just a bit peeved i just hope somebody can answer my questions.Thanks
Il update my findings with my replacement monitor when i receive it..many thanks for taking the time to read my post all
Friday evening my Dell U2715H developed a stuck red pixel just left of center of the screen.
Being where it is its very noticeable and i also noticed that the BLB was seemingly getting worse. I sent a message to Tech support here at OCUK (my monitor is 2months old) and credit to Bailey who answered early Sat Morning..but he told me its not a fault as it conforms to iso standard?? I expected this TBH and he did say sorry if this causes a problem..well yes it does ive a bright red stuck pixel in the middle of my screen..when i mentioned about the BLB being noticeable in a dark and even a light room i was told.."Is the monitor you ordered a IPS Screen, if so the BLB is called IPS glow and it is normal on this type of panel"...now i dont know if this is right?? any advice on this would be appreciated..But my question is "How do you know how bad it is" OCUK havent asked for any evidence ,photos anything to see the level of BLB "IPS glow" or whatever its called it feels to me like they sold me a monitor and basically there you go..ive had plenty of items from OC,all have been superb but on this issue im really cheesed off.
Now onto DELL..1 word so far awesome
Sent them my 1st email after seeing the tech message from Bailey
They work Mon-Fri 9-5..and 9.30 Monday morning received a reply asking me some straight forward questions.AND some pictures of the monitor..i sent 4 pictures and that was enough. All in all ive sent and received 3 emails from DELL all within a day an half, and Tomorrow i get my replacement monitor all tracked by UPS..so from Monday morning until Wednesday with Dell..ive gone from having a monitor with a red stuck pixel and BLB to hopefully (fingers crossed) a replacement monitor with no issues.Im not over the line yet,the replacement monitor may be worse but...Dell have been superb in everyway possible so far. A massive mention (because he deserves it) is to the person thats dealt with my issue from minute one is Titus Mathews from DELL..he,s been awesome..i dont know if you ever visit this forum but if you do Titus..thanks pal.
So i can only add my 2p worth..Dell have (at least to me) proved that there a great company to purchase Monitors from..do us a 27" + Freesync monitor Dell ..and id be all over it .
Final word to OCUK....OCUK if any of you guys read this maybe Bailey..how come you cant offer this support? the monitor was bought just over 2 months ago i paid good money for it why do I have to chase it up with Dell? Why not ask for pictures of my monitor to see how bad it is and deal with me? ( i live less than 2 miles away) from your store im not mad with OCUK..just a bit peeved i just hope somebody can answer my questions.Thanks
Il update my findings with my replacement monitor when i receive it..many thanks for taking the time to read my post all
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I've bought a total of 7 Dell screens to date, and not a single one of them has had a problem, ever. My main monitor is a 1200p 24" bought in 2008 and it's still perfect.
