Dell field service engineer - the job spec

cyber69

cyber69

cyber69

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Just had a job alert from Jobsite for Newcastle area and a company is looking to recruit someone primarily to work on Dell PC's and servers.

The pay is per call - £20 for a PC and £30 for a server. The stipulation however is that if you don't fix it then you don't get paid so you rely on Dell to get the correct parts ordered for the call.

Ontop of that you don't get paid any expenses, car allowance or fuel costs.

You "may" be given upto 5 or 6 calls a day.

So maybe 5 x £20 = £100 - minus fuel, running costs of car, nat insurance and tax = £**** all

No paid holiday or sickness.

Does anyone know someone who works for this firm? I am presuming it is WWTS - World Wide Tech Services.
 
essentially a 3rd party firm getting paid and you being paid by the 3rd party company not dell directly so its not surprising how very little you get for what the job entails.

would pass on this myself as fuel could become very costly if they require you to service a unit which could potentially be far out of your way
 
Sounds a bit dodgy to honest but then a job is better than no job. A lot of the repairs might be quite easy if you are experienced in repairs.
 
I work for WWTS. But I am on the old pay scheme, which is £45 per day plus £8 per call whether you fix it or not. You can claim expenses for car parking but get nothing for car running costs or fuel.

If you don't fix first time it's usually Dell's fault - wrong part or bad diagnosis so it would be out of your control. And you might end up going back 3 or 4 times until Dell get it right.

When you do a hard drive you have to re-install the OS and drivers from scratch, so bet on being there at least an hour. Average call is about 30 minutes. Average call load depends on area - maybe 5 - 8 per day. Home users and businesses.

Luckily for me I am now based at one site, so I don't have to worry about fuel costs - if I was still doing the Dell calls I doubt I would make enough money to make it worth doing.

People wonder how Dell can sell laptops etc so cheaply. Outsource production to Poland and China, outsource support to India and pay service engineers like this.
 
I don't understand the use of the word 'engineer' when applied to this role :confused:
 
£100 per day minus fuel = Pocket money

Maybe ok as a side job? Or weekend work but you aren't going to make a living with it.

What happens if you viisted five different houses and you didn't fix any of them. You could be out of pocket.
 
Feek said:
I don't understand the use of the word 'engineer' when applied to this role :confused:
Click to expand...

Probably because they like to put Engineer in every bloody IT job title nowadays. We've just advertised for a Systems Admin/3rd Line type of post and it is called "ICT Systems Engineer" and it makes me cringe and my blood boil at the same time.


bloodline76 said:
What happens if you viisted five different houses and you didn't fix any of them. You could be out of pocket.
Click to expand...

This is a classic example of a bad economy. There will be people desperate for a job and so such stupid working conditions can be dictated by employers. :mad:
 
Sounds like a 'field engineers' post to me. If every item was fixed every day it would be £500 a week so that's not too bad. The thing is you could be travelling anywhere! and not fixing a single pc / server as already stated. Might be worth it though if your not in a job currently and if you don't like it you can always leave?
 
How easy is this job to actually carry out, says you need a small van for a similar role advertised by a firm called echo, I can build a pc install software etc, is that the depth of skill required, I have a vehicle provided through my current job so would help to keep costs down. Seems like you are provided with instructions to carry out the fix at each location but the company saves because they are not having to employ full time staff at an it pay grade.
 
Our company use Echo . They are what we call "Technical couriers" They only fit the most basic of items .. Keyboard/mice/screens and on the retail side epos printers/peds etc . No real knowledge required tbh but the pay reflects that
 
I've worked for Echo and also done the Dell work. It can pay Ok, if the jobs work out alright. You normally pick up other jobs from people who can't / don't want to do all of their jobs. Most of the time the pay isn't great, but as previously stated the jobs aren't hard either. Horses for courses, swings and roundabouts, take the rough with the smooth, etc etc. :)
 
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