DELL HELL ...anything new?

ToastedCheese · 12 Mar 2008 at 19:52

Ordered a parcel from DELL a couple of weeks ago and I missed 2 x delivery attempts as I was out on business.

No sweat, I was assured they try 3 times before it being returned to depot where I can pick it up for anything upto 5 business days it arrived there.

Well having called UPS,Lynx and Syncreon/Western something or other it appears that what the agent told me is wrong (sorry what 2 x agents told me).

I have spent the last 2 x days being assured by DELL that the order will be with me by the end of the day...still no show.

Now today, I have been told that the carrier has lost my order and I have to wait until Monday before this can be confirmed!

After that if the order is lost they will have to raise a new order which will take 2 weeks (I'm guessing 2 months given the dishonesty of these guys).

Oh and to cap it off I've been told I can't cancel the order as I ordered it as a business customer. Is this right???

There is more but I risk boring you all. Never going to get anything from them again.

Ben M · 12 Mar 2008 at 19:56

you weren't in when you had scheduled delivery...

Anewbe4u · 12 Mar 2008 at 19:57

Even so, they still sound pretty rubbish

Zefan · 12 Mar 2008 at 19:57

Ben M said:
you weren't in when you had scheduled delivery...

That's irrelevant, he was misinformed.

Energize · 12 Mar 2008 at 19:58

The lesson learned from this is don't order when you are out on business. Delivery companies can only do so much

Alex UK · 12 Mar 2008 at 20:07

I think it's a bit unfair to miss two deliveries and then complain about Dell.

Wicksta · 12 Mar 2008 at 20:08

Zefan said:
That's irrelevant, he was misinformed.

You never seem to be so quick to criticise the carrier in the numerous Citilink threads, when people ARE there and waiting for their deliveries.

Doohickey · 12 Mar 2008 at 20:10

Zefan said:
That's irrelevant, he was misinformed.

Stupid Dell, he should have bought from OcUK instead

Zefan · 12 Mar 2008 at 20:11

Wicksta said:
You never seem to be so quick to criticise the carrier in the numerous Citilink threads, when people ARE there and waiting for their deliveries.

Citylink are absolutely dog awful where I am.

What am I supposed to say "Yeah OcUK are idiots for using them!!"?

They're the same as any other courier company, it's down to your area. Some people have absolutely no problems with them.

If you could point me to an occaision where I've made excuses for City Link then please do, I actually don't recall ever defending them.

Biohazard · 12 Mar 2008 at 20:13

handbags...

Wicksta · 12 Mar 2008 at 20:16

Zefan said:
Citylink are absolutely dog awful where I am.

What am I supposed to say "Yeah OcUK are idiots for using them!!"?

They're the same as any other courier company, it's down to your area. Some people have absolutely no problems with them.

If you could point me to an occaision where I've made excuses for City Link then please do, I actually don't recall ever defending them.

Keep your hair on, I just found it a bit funny you are so quick to criticise the carrier in this thread when delivery was attempted TWICE but I've never heard you pipe up in the numerous Citylink threads when no delivery is attempted or even cards posted.

I appear to have hit a nerve though, so apologies.

Zefan · 12 Mar 2008 at 20:28

Wicksta said:
Keep your hair on, I just found it a bit funny you are so quick to criticise the carrier in this thread when delivery was attempted TWICE but I've never heard you pipe up in the numerous Citylink threads when no delivery is attempted or even cards posted.

I appear to have hit a nerve though, so apologies.

I don't like people implying that I'm that sort of person thanks.

This case is different, they told him that they would attempt delivery 3 times before taking it back to the depot.

I'm not piping up in the slightest, the only reason I posted was due to a post implying that it was his fault.

Gerard · 12 Mar 2008 at 20:38

*points to sig *

Might i be so nosey as to enquire whats in the parcel?

Adz · 12 Mar 2008 at 21:07

If you intend to buy from them again, try to get yourself an Irish account manager (suggesting a monthly spend of a few k will do it). They can make your life much easier as well as giving you a substantial discount on just about anything.

Our local TNT (Slough) are awful though. They didn't try to deliver our servers because the driver "couldn't find the address" - I collected from their depot where the package was left with a stack of others on the concrete where the trucks were turning. They didn't check my ID and effectively let me take what I liked. I can't believe such a large company could be so unprofessional. I'm not surprised your parcel was lost but it's not really Dell's fault.

apatia77 · 12 Mar 2008 at 21:09

i hate all curier comapnies, last week i order some books from ...... (competitor i think), some coureir HTLM or something like that said i refused delivery WHAT !!!, i emailed the shop that it was a lie as i was home all day that day and they sent my books again by RM and got everything the next day,

Raymond Lin · 12 Mar 2008 at 21:13

It's not Dell's fault, it wasn't a Dell employee who lost the package is it?

Raumarik · 12 Mar 2008 at 21:34

Courier companies fault, not Dell. We don't blame OCUK when parcels don't get delivered.

MikeTimbers · 12 Mar 2008 at 21:39

If you ordered via the Dell website, you can just refuse the delivery under the Distance Selling Act.

Nikumba · 12 Mar 2008 at 21:39

Once their delivery firm picks it up in Ireland it is pretty much out of Dells hands, granted bit of a pain you misses the deliveries, but even RM, PF, etc only deliver twice before holding it at the depot I belive

Kimbie