Dell returns

Dogoid · 2 Mar 2010 at 23:41

got a inspiron 1545 and one of my sticks of ram has recently died returning numerous bsod's and a wad of errors in memtest.

this is my first dell product and i have no idea if they expect me to return the machine too, or just the stick of ram.

thanks

Gwyn · 2 Mar 2010 at 23:53

Hi there
Just give Dell a ring, tell them whats wrong with the machine and they will probably arrange for it to be picked up. The last time I had an issue with a Dell, they picked it up and I got it back within a week.

Dogoid · 2 Mar 2010 at 23:55

its only a stick of memory though, will i be required to hand over the laptop ?

i have emailed support

Gwyn · 3 Mar 2010 at 03:59

Just see what Dell say. They have send out a replacement keyboard to me once after they sent out a laptop with an usa keyboard. They may just exchange the stick.

Dogoid · 5 Mar 2010 at 14:30

they sent me a stick of ram via express delivery which i received this morning. i only emailed them on wed too.

impressive support from dell i must say.

they didn't even want the old stick back

Gwyn · 6 Mar 2010 at 00:23

Nice one.
A lot of people complain about Dell, but from my experience their support has been A+.
Glad to hear that they sorted it for you.

dimo · 6 Mar 2010 at 01:11

Thats awesome. Mind sharing with me how you did it?

Did you call up a UK number or the oursourced (india) office? And did you tell them that you're capable of replacing the memory yourself before they agrees to send it out, or did they aask you whether you wanted to do it yourself?

Im just surprised they didn't do the long thing and arrange a pick up and repair...

Dogoid · 6 Mar 2010 at 01:48

i discovered that they had ended the live chat support for inspirons, so i went for the email support they offer.

once .i emailed them i explained the situation and they stated that a part will be posted the following day via a further email.

excellent support. quick replies via email and all within 1 day of first contact.

im very impressed

dimo · 6 Mar 2010 at 01:50

Dogoid said:
i discovered that they had ended the live chat support for inspirons, so i went for the email support they offer.

once .i emailed them i explained the situation and they stated that a part will be posted the following day via a further email.

excellent support. quick replies via email and all within 1 day of first contact.

im very impressed

One last question and i'll stop asking. Is it cheap ram or is it expensive? Just tryna establish why they so easily sent it out. Still under warrenty i take it... expensive laptop??

Dogoid · 6 Mar 2010 at 15:50

dimo said:
One last question and i'll stop asking. Is it cheap ram or is it expensive? Just tryna establish why they so easily sent it out. Still under warrenty i take it... expensive laptop??

its a inspiron 1545 . i got it refurb from a ebay seller last march for 300.

it was actually new and unused with year warranty and red lid and some extras that would have cost near 500 at the time if bought from dell.

anyway , its just a standard warranty called collect and return, but with it being just ram , they just sent it out to me .

its Samsung 6400 1gb and the one i had it was a hynix 6400 1gb both same timings.

regardless of laptop cost, the collect and return warranty is offered as a basic 1 year deal. you pay extra for on site repairs etc