Does anyone else get a severe dose of diarrhoea when it comes to ringing these people up? In the past ive had to rma a monitor and that was an experience of massive frustration. now my 2407 has developed the spinny power button of death which is annoying so im trying to get a replacement sorted.
It would honestly be easier climbing everest in the nip with a gimp tied to my back.
If you don't have the service tag (seems to be some sort of mythical thing since ive had 3 dell monitors and not one has had a service tag) these people havn't a clue. Every time i get put through i get through to a guy who can barely speak english, this service tag seems to be some sort of deity to the tech support people, even giving them the serial number isn't good enough, they NEED this damn service tag.
Just spent 20 minutes reading out a serial number time after time after time to be told that it wasn't valid. The number on the box corrosponds to the one on the monitor but to these people it simply doesn't exist.
Funny thing is ive noticed they seem to be very quick at recognising a serial number when the monitor is out of warranty, when it is in warranty the "me no speaky engrish" card seems to be played and the serial isn't on the system.
It would honestly be easier climbing everest in the nip with a gimp tied to my back.
If you don't have the service tag (seems to be some sort of mythical thing since ive had 3 dell monitors and not one has had a service tag) these people havn't a clue. Every time i get put through i get through to a guy who can barely speak english, this service tag seems to be some sort of deity to the tech support people, even giving them the serial number isn't good enough, they NEED this damn service tag.
Just spent 20 minutes reading out a serial number time after time after time to be told that it wasn't valid. The number on the box corrosponds to the one on the monitor but to these people it simply doesn't exist.
Funny thing is ive noticed they seem to be very quick at recognising a serial number when the monitor is out of warranty, when it is in warranty the "me no speaky engrish" card seems to be played and the serial isn't on the system.
