Dell Support....
- Thread starter Soulja
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For Home or Business?
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i think all dell contacts are now in india , which is a shame tbh. Good luck and let us all no how u get on as im looking at buying one soon
Well after being transfered god knows how many times i eventually got through to the british call centre! and it was all sorted and 10 mins(replacement monitor on the way tomorrow!)
he asked how long i was waiting and i told him about the rubbish indian call centres and how they was messing me about, too which he said he was sorry etc...and said if i ever need to call again ask for the optiplex department as this is where they deal with monitors and speak proper english.
he asked how long i was waiting and i told him about the rubbish indian call centres and how they was messing me about, too which he said he was sorry etc...and said if i ever need to call again ask for the optiplex department as this is where they deal with monitors and speak proper english.
Just dial 0844 338 1200
Make sure you have the monitor Serial number to hand and the Dell works order from the box this is at the top of the Dell packign label. When you call through ask for monitor department
Dell will also ask you for the original purchasing companies name if bought from OCUK it's Esnet Limited
Make sure you have the monitor Serial number to hand and the Dell works order from the box this is at the top of the Dell packign label. When you call through ask for monitor department
Dell will also ask you for the original purchasing companies name if bought from OCUK it's Esnet Limited
That's a stuck sub-pixel from the sounds of it, don't know if that's covered by their premium panel guarantee (HP don't cover subpixels either, only whole ones).
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Just brace yourself for the torrent of daily calls / emails from the Indian folks asking
about when you wish to return the faulty monitor ( even a month after you have
actually sent it back to them )
about when you wish to return the faulty monitor ( even a month after you have
actually sent it back to them )
Thanks for the replies.
Which monitor are you replacing? If it's the 2408WFP can you check if it has the new A01 firmware?
CHeers
Which monitor are you replacing? If it's the 2408WFP can you check if it has the new A01 firmware?
CHeers
It's a 2407-HC A00, hopefully i get a newer REV.
Just got off the phone with dell and they say they only replace monitors with 2 or more dead/bright pixels, even tho on their website it says 1 or more. But they are replacing mine as a "good will gesture".
They also said the Premium Panel Guarantee has to be purchased.
They also said the Premium Panel Guarantee has to be purchased.
That's rubbish, it's a selling feature of their higher-end monitors - was this someone in the UK?
Well my new monitor is naffed also, i keep getting green/red lines across the screen and the picture tends to jump all over every now and again.
Called them up and they're sending me a 2409(didn't know it was out yet?)
EDIT;
http://www.overclockers.co.uk/showproduct.php?prodid=MO-029-DE
Well it seems it's not as good as a 2407 HC spec wise?
Called them up and they're sending me a 2409(didn't know it was out yet?)
EDIT;
http://www.overclockers.co.uk/showproduct.php?prodid=MO-029-DE
Well it seems it's not as good as a 2407 HC spec wise?
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