Associate
I'm hoping there is a Dell representative on here who can help out as i'm having the worst customer experience i've had for a long time.
Long story short(ish)
I bought an Alienware r3 15 (i7 and 1060) from the outlet which had terrible performance. I was getting a similar score to amd integrated graphics in Firestrike.
Support thought it was the motherboard so arranged a repair for the 29/06. On the day i didn't receive a call saying what time they were going to arrive, so i called the repair company who told me Dell had cancelled the appointment without even bothering to tell me.
I was going away the following Tuesday and needed a laptop, but they couldn't guarantee they could repair it on the Monday so offered a refund which i accepted.
I get back the following week and email them asking for an update as i'd not heard anything. They emailed me back saying they would update me in a few minutes. They didn't email. I email them again the next day and that got ignored. I called a few days later and they said a manager would call me the next day, nobody called.
It's now coming up to a month and nobody has attempted to process this or contact me, they're just keeping hold of my money.
They are tempting prices on the outlet but I would steer very clear. I vowed never to buy anything from Dell about 10 years ago after I experienced terrible support, so it's partially my own fault for thinking they may have upped their game. Lesson definitely learnt this time.
Long story short(ish)
I bought an Alienware r3 15 (i7 and 1060) from the outlet which had terrible performance. I was getting a similar score to amd integrated graphics in Firestrike.
Support thought it was the motherboard so arranged a repair for the 29/06. On the day i didn't receive a call saying what time they were going to arrive, so i called the repair company who told me Dell had cancelled the appointment without even bothering to tell me.
I was going away the following Tuesday and needed a laptop, but they couldn't guarantee they could repair it on the Monday so offered a refund which i accepted.
I get back the following week and email them asking for an update as i'd not heard anything. They emailed me back saying they would update me in a few minutes. They didn't email. I email them again the next day and that got ignored. I called a few days later and they said a manager would call me the next day, nobody called.
It's now coming up to a month and nobody has attempted to process this or contact me, they're just keeping hold of my money.
They are tempting prices on the outlet but I would steer very clear. I vowed never to buy anything from Dell about 10 years ago after I experienced terrible support, so it's partially my own fault for thinking they may have upped their game. Lesson definitely learnt this time.
