Demon (and other ISPs) fair usage restrictions, input wanted.

Mr_White

Mr_White

Mr_White

Soldato
Joined
14 Oct 2006
Posts
5,335
Location
Cambridge
Hello.

Has anyone here using Demon been restricted because of the FUP?

Apparently, I've used 52GB in 30 days, and now my connection is about 8kB/s

I've spent all day trying to get through to their webchat service, when I finally did, they couldn't help me at all, they couldn't even give me an estimate of when I might be unrestricted, and they couldn't provide me any proof of my data usage.

Because 8kB/s for anything up to 30 days is unaccpetable.

I've been a customer of theirs for nearly a decade now, with two accounts, and they've restricted me over 2GB.

I've not been downloading anything, just using a few mb a day now on general net usage, hoping that it'll get me unrestricted sooner.

So it'd be appreciated if anyone else who's been restricted by the FUP could tell me how long it took them to get unrestricted, non-demon users input would be useful as well, since they all use the same sort of policy.

Thanks
 
im with aol nearly 4 years now and 2 years ago they upgraded me to the 8mb service from 2 mb as i was on their higher teir package,platinum i think its called,alls well i thought

when about 1 1/2 years ago i started notincing a drop of 90% in my dl speed 750-800kb/s to 70kb/s (between 10am and 11pm normal speed the rest of the time)so i went on live help and i found out i was not unlimited and i had a 60gb FUP and that i would have to stick to this speed for 30 days and provided i wasnt over the 60gb usage i would get my best speed back again

but again i was going to quit aol a month ago so they offered me a £5 reduction in cost and they told me i shouldnt switch because my usage is now unlimited,i told them you must be wrong because a while back i was hit by a FUP,they said no,no,no, they went to check how much i had downloaded in the last 30 days it was 125gb and i still havent been dropped in speed so i guess they must be right,

not like all the aohell stories you hear
 
So they told you as long as you were under your limit over 30 days, they'd remove the restriction?

This is part of the conversation I had with the Demon guy:

Neil: data download is calculated for a rolling period of 30 days
Neil: so, if you control your usage and bring it down to 5-0 GB for the past 30 days , the restrictions will be automatically removed
Click to expand...

What the hell does that mean? he never did explain it fully, how can I bring down the usage of the past 30 days, when they're the past 30 days?

Unless he meant over the next 30 days, but he kept saying the past 30 days, so I have no idea when I'll get unrestricted, if it takes 30 days, I'm taking my business else where.
 
Mr_White said:
So they told you as long as you were under your limit over 30 days, they'd remove the restriction?

This is part of the conversation I had with the Demon guy:



What the hell does that mean? he never did explain it fully, how can I bring down the usage of the past 30 days, when they're the past 30 days?

Unless he meant over the next 30 days, but he kept saying the past 30 days, so I have no idea when I'll get unrestricted, if it takes 30 days, I'm taking my business else where.
Click to expand...

Well you could just listen to him...

The last rolling 30 days, so the most recent 30 days of usage. So if you used all the 50GB up 27 days ago, you'll be back up to full speed in 3 days, if you used it 3 days ago it'll be 27 days.

Now stop downloading loads of stuff and then moaning because you have, or stop being a cheapskate and buy a broadband package that isn't limited.

They aren't restricting your speed for no reason...
 
Well to start with, it wasn't restricted when I first signed up.

Obviously around £3,000 of custom is worth restricting a loyal customer to a worthless connection for a whole month, over a pitiful 2GB.

I might as well just get a new ISP, that'll be quicker than waiting to be unrestricted.

I've never been capped before, and I'm a little annoyed that I've been capped when they couldn't even provide me legal proof when I asked for it, and when I didn't sign up to the FUP in the first place, Demon introduced that a few years ago iirc.
 
Mr_White said:
Well to start with, it wasn't restricted when I first signed up.

Obviously around £3,000 of custom is worth restricting a loyal customer to a worthless connection for a whole month, over a pitiful 2GB.

I might as well just get a new ISP, that'll be quicker than waiting to be unrestricted.

I've never been capped before, and I'm a little annoyed that I've been capped when they couldn't even provide me legal proof when I asked for it, and when I didn't sign up to the FUP in the first place, Demon introduced that a few years ago iirc.
Click to expand...

£3000? Thats virtually nothing, do you have any idea what ISPs spend on infrastructure upgrades every couple of years?

When they introduced the FUP, they changed the contract and you could opt out at that point (or any point after if you weren't informed).

Maybe you do go to a new ISP, they're probably glad, as you're in the < 10% of customers who get throttled because you're downloading so much. Doing that, you're basically not worth having a customer due to transit costs and the lowering of everyone else's connection quality.

And they don't have to provide you legal proof, you don't like it, well it's in the contract and if you're outside of contract you're welcome to go elsewhere.
 
I never signed any contract or agreed to anything, or received any notification, after they introduced the FUP.

Yet I'm still subject to it, without any proof?

£3,000 equates to a loyal customer for nearly a decade, it's a sad state of affairs when that's not worth anything over the sake of 2gb that they can't prove I used, unfortunately Demon have, in my opinion, descended into much the same state as all the other ISPs, just another soulless business who've forgotten the reputation they were founded on and built up over the years.

Also, what's with the attitude, why does it bother you so much that I asked people how long they're usually restricted for.

You would probably want to know as well if your connection was nearly 56K speeds.
 
Mr_White said:
I never signed any contract or agreed to anything, or received any notification, after they introduced the FUP.

Yet I'm still subject to it, without any proof?

£3,000 equates to a loyal customer for nearly a decade, it's a sad state of affairs when that's not worth anything over the sake of 2gb that they can't prove I used, unfortunately Demon have, in my opinion, descended into much the same state as all the other ISPs, just another soulless business who've forgotten the reputation they were founded on and built up over the years.

Also, what's with the attitude, why does it bother you so much that I asked people how long they're usually restricted for.

You would probably want to know as well if your connection was nearly 56K speeds.
Click to expand...

Apologies probably required from me...

I work for an ISP and I *really* get in a mood with people who pay £25 a month, download huge quantities of data and then complain that their ISP caps/throttles them.

I just think if you're downloading that sort of quantity then pay up for an unlimited package at £40 a month or whatever.

It's people trying to download loads of data and pay nothing that pushes broadband prices up because ISPs have no option but to buy hugely expensive policy routers to stop them and maintain the quality of normal users connections. The financial outlay has to be funded from somewhere.
 
I've only been capped or even gone near 50GB of usage in 30 days once, if it makes you feel any better ;)

So basically, under 5GB of traffic in the 30 days after I got capped, will mean I get the cap lifted, that's a little frustrating as I have important files I need to download, but if I did this during the uncapped time of 11pm-9am, I'll be capped for two months.

That makes more sense than

so, if you control your usage and bring it down to 5-0 GB for the past 30 days , the restrictions will be automatically removed
Click to expand...

How am I supposed to reduce my traffic for the past 30 days :p

I thought he was implying that if I use less traffic, I can offset it against the past 30 days usage or something.
 
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I agree with Mr White to a point.

When I first had BroadBand, was when BT first introduced it... I was with BT on Dialup and so I naturally stayed with them for the Broadband and it was 512K and had no cap at all IIRC???

Now, I signed up for that... I have to be honest, I am sure I actually signed on the dotted line too!

Then, they gave us the "Were improving your selrvice" lies and upped me to 1MB.

Downloading stuff was no faster, not really, although I was connected at 70K instead of the 512MB's 320K

They then took it to 2MB and again, I was now connected at 1.2 ( Nowhere near the 2MB/s ) and I was boolocked by them for going over my CAP?

Well, the thing is, that I signed up for an uncapped 512K line.

But since going to 1MB and then 2MB I have been capped and the quality has been bad to say the least.

I never signed up for that.

This is something that people need to address... If the service has changed over in any way, shape, or form, and they expect the customer to pay some fee to leave them, then this is the contract that they themselves have broken and you are in no way obliged to pay them a penny for any reason at all.

I wasnt.
 
Try switching to one of the Entanet resellers. Around £20-25 gets you 30GB peak and 300GB off-peak allowance. 1 month contracts so if you find it worse you can switch again.
 
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