DFS fabric protection

Soldato
Joined
10 Jun 2006
Posts
3,879
Location
Wigan
I have just bought a sofa from DFS and the guy there was trying his damnedest to sell me fabric protection for it, Apparently the protection covers spills and stains and "minor" plucks, it also covers "minor" pet damage, he reeled off some speech about how the fire retardant meant that it couldn't be washed but it's the pet damage I am interested in.

With the service I can phone a team of "fabric experts" and they will come out and repair the fabric that has the stain/pluck, there is no limit to how many times I can do this in the 5 years it covers, it costs just over £100

The thing that worried me and made me turn down the protection was the usage of the word "minor", I did ask the sales assistant what exactly that meant and he couldn't give me a solid answer and asked me to look into the terms and conditions.

I do have a cat however and if this service works as well as the pushy sales guy said it could save me some money, I have around a week to phone back and tell them I want it before the sofa turns up.

So basically I am asking if anyone has bought this protection before and if they have had any repairs refused

Thanks
 
My parents got it from multiyork. Minor damage is usually something like urination or a ****. It won't cover any scratches or physical damage. Just staining or fabric discolouration
 
DFS give you the hard-sell for the fabric protection, but it's overpriced and a poor service if you do ever need to get it cleaned.

Our last corner sofa we had for 6 years before moving to a new house and selling it on, it had zero stains or marks on it yet the salesmen was the prophet of doom.

Honestly I can't see why folk with Kids/Dogs etc spend a fortune on sofas which will undoubtedly be ruined.
 
It's just a method of conning more money out of you for zero return - their equivalent of the extended warranty electrical stores try to flog you. Just tell them to make their sofas properly in the first place.


M
 
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