Dialaphone !

currob · 4 May 2013 at 14:49

Has anyone else here become a "dialaphone victim" ?

I have had 6 different delivery dates, a change of my order without consulting me first, continuous conflicting stories and false promises every time I have got through to them on the phone and I have now cancelled the whole order.

I thought Virgin Media had the worst customer service but this company beats them hands down !

/rant

Ricochet J · 4 May 2013 at 15:43

They're a sister company of P4U. Bad customer service is at the core of their organisations.

imb4tman · 4 May 2013 at 15:53

They often sign you up to "free" insurance and tech support, which rolls over to paid if you don't cancel within the first month. If they're messing you around with delivery dates just watch you don't miss the deadline to cancel these.

currob · 4 May 2013 at 16:08

I cancelled the whole thing, got that confirmed via email to be sure it was cancelled (took over an hour being passed to different people though !), never dealt with such a bad company for terrible customer service and false promises. Amazing that they are still in business really !

Father Ted · 6 May 2013 at 08:22

Yeah, ordered an upgrade to a Nexus 4 on my O2 contract. Promised me a delivery date, when the phone didn't turn by the day after the promised delivery date phoned them up to be told it was out of stock and I would probably have it some time the following week. Spent 10 minutes telling the lady on the phone excactly what I thought of their customer service and their compeny as a whole. Phone arrived the next morning.

snitcher · 6 May 2013 at 11:25

multiple layers of customer service usually gives the impression that they do not really want to deal with their customers.

latercomer2 · 6 May 2013 at 13:18

How do you think they do all the cheap deals? they cut back on things like Customer service.