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"Direct x error: graphics card has physically been disconnected"

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Joined
27 May 2008
Posts
406
Running the pc in my sig- it has been suffering crashes to the desktop (win7 64) with ("The video card has been physically removed from the system, or a driver upgrade for the video card has ocured. ") the last few days when playing the new Mass Effect.

The game had been running okay before then - it came up with the error out of the blue and since then, I cannot run the game for more than 2-3 mins before it occurs again. Sometimes it even does it on the main menu before I've started doing anything. Usually there is some mild visual corruption before the crash.

I've tried a variety of drivers between catalyst 15.10 beta (which seems the most stable) up to the most current 17.3 which doesn't crash to desktop, but outright BSODs (Atikmdag.sys). (Been removing drivers with DDU too, just to see). Cleaned/rebuilt as much of the pc as I can, noticed nothing unusual. Even tried repasting the card in case it was temps (although they seemed okay and still seem to be).

Since the errors occurred in ME, I've been getting them in Battlefront too, which has never happened before. Wasn't sure if it's because they're both frostbite (although I'm not sure what has changed), or whether it's because they're the most graphically demanding games I have. Not seeing any problems in city skylines or SWTOR.

Is my 390 dying? It was a warranty replacement not too long ago (of course it's completely out of warranty now..). I'm not sure what else to try, thanks for any suggestions.
 
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Ah, thanks for the replies.

Everything is on stock, I just don't really get why it suddenly started happening! Battlefront has been fine for over a year, until I installed ME. Something must have changed...

Maybe I am due an OS reinstallation, installed 10/03/2014... Everything has been running fine until now though, so haven't bothered!
 
Your PSU is fine dont worry about it. I have gotten the error as well and its the only game out of many others that does this including BF1 and BF4 which are frostbite games.

Thanks, it's a shame it's crashing every 2-3 mins in this case. Will have to do something. Might use a system image from before I installed ME and see if reinstalling the game works, before going for a full windows reinstallation.
 
Well it's Battlefront doing it now too. Just weird how that was working fine for a year until I installed ME. ME must have installed/updated something causing my pc to no longer like frostbite *shrugs*
 
Nothing like afterburner installed and all at stock, stubbornly persisting with Win7 too.

I mean, I'm desperate to get rid of my 390, (warranty replacement of 290 had since launch), but waiting to see what happens with Vega if it ever appears - although it seems I could have the same problem with a new card, AMD or Nvidia. Meh. I just want to carry on with ME, it's got me a little hooked!
 
Tried it at 720p at lowest settings, looked atrocious on a 1440p monitor and didn't help - it crashes on the main menu even...

Will use a system image from before ME, when I know Battlefront was working. If battlefront still doesn't work, I guess it's hardware.
 
Update: used a disk image to put the PC back to how it was a little while before I installed ME. Battlefront once again appears to be working fine (fingers crossed). Installing ME must have changed something, reluctant to bother reinstalling it...
 
Well, it's starting doing it in Battlefront again, can't play more than 5 mins before it crashes. Since I know the pc has been reverted to a time when all the software seemed to be working, I'm guessing it must actually be hardware.

Assuming the graphics card itself is the most likely culprit? Saw PSU mentioned, but since it's a decent make and it's not old, I'd hope it's not that...
 
Well, it was just my card I think. Started up earlier and had blue/ pink squares all over the desktop.

Now it doesn't even want to show an image at all.
 
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