Direct2Drive experiences

paradisiac

paradisiac

paradisiac

Soldato
Joined
22 Mar 2009
Posts
7,754
Location
Cornwall
hi, as some of you might of seen in my 75% off GTA IV thread, i have had nothing but problems with Direct2Drive. i firstly couldnt complete my order as i failed the phone authorization, according to the ticket support because i was not in a geograpical location where the game is available. now bear in mind i live in england and i was purchasing from the uk webiste.
well this was finally resolved by them manually overiding it.
so i left it downloading overnight in the hope that i could play today. wrong. i install both games, only to be presented with screens asking for a serial key. so i clicked on the 'send info' buttons for the games from my account, but alas, no emails with my serial keys. so another ticket opened. i get a replay which quotes the FAQs about logging in and clicking the 'send info' button. and thats it. no reply for the last hour.

am i just really unlucky or is this a bad company?
 
cHk4 said:
Unlucky mate, you check your spam mail?
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yeh, nothing there :( turned into a right pain. and their customer services is based in america it seems, so have to wait for them to wake up (if they even work weekends) before i can even get an answer.
 
well i finally got access to my keys earlier this morning, and was recently emailed with another 'how to' from them telling me to do exactly what i had tried, i even tried going to the download page as instructed but kept getting a 'invalid page' error. which for a short time stopped and let me get my serial keys, before once again returning to a 'invalid page' error.
overall not that happy, but atleast i now have these games, and from the bits i played its pretty awesome.
 
Only problem I had was with Civ 4 as they only allow X activations and apparently I had exceeded mine, didn't realise this when I bought it though. Raised a ticket via their online support system (which was awful, not sure if it's changed but I had to make a second account to access the the support system as they didn't link it to the shop account). Only took a few hours to have my activations reset, but it was the only issue I've had in a few years of using them.
 
Only used them a handful of times but been nothing but great. Even preordered a game with them, then the day before the release day, I'd read a few reviews and decided it wasn't for me, got in touch with them and they refunded my money no questions asked.
 
I think they way their geo location service works is that it checks the area you're in and then only allows you to buy the games that aren't available in your region meaning you have to go to a foreign site to buy the same game. It's weird.
 
well spoke to someone via the ticket service this morning, and it appears the serial key was firstly a glitch with the fact they had manually authorised my account, which is fair enough and the no email when requested is actually hotmail as it works when i changed to my sky email. so overall, very happy when they finally got back to me to resolve this. it would not put me off buying in the future, but i do wonder why there is no EU based customer services.
 
Well at least there customer services seems ok and got it sorted. I have nothing but trouble with steam in the past and there customer services.

That put me of buying games online for life. I know pain in rear having to order games and I have to wait longer but at least when I have the box in my hands I know low chance of problems.
 
nuttyprot said:
Well at least there customer services seems ok and got it sorted. I have nothing but trouble with steam in the past and there customer services.

That put me of buying games online for life. I know pain in rear having to order games and I have to wait longer but at least when I have the box in my hands I know low chance of problems.
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im just too lazy to keep getting up and changing cd/dvds :p

that said, i do worry that if any of the places i purchased digitally from went bust, i could loose everything, although from what i can gather from the files downloaded for GTA 4 direct2drive downloads are identical to the game dvd, so save to another location and you can install whenever you want :) not sure how easy steam is for backups as i have never had an issue and looked.
 
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