Disgusted with Orange.net!

Soldato
Joined
31 Jul 2004
Posts
13,792
Location
Surrey
I signed up for an orange.net email address years ago, probably 4 or 5 years ago I'd say when they were pushing the "free" service to anyone who'd listen. Certainly being an orange customer was not a prerequisite.

It was great because they did free text alerts when you got an email, anyway at the time I was with orange but have wandered around lots of networks and still got the alerts. 2 years ago I went back on orange, eventually cancelled the alerts because getting texts about spam isn't very helpful. Not sure if that service is still active.

Anyway, in the meantime I do recall seeing an email about terms changing and the fact that you had to have an orange number to keep the service but I assumed that either a) wouldn't mean me because I signed up before this term was introduced or b) they'd give you a bit of warning at which point I could go and buy a pay as you go sim and all would be fine.

So, I port my number off to o2 on wednesday and the very moment my line moves..

Orange DELETE my email account that i've had for aaaaages.. the bank, egg, paypal, ebay, ocuk and various other forums, all my friends, job agencies, my cv, the LOT.. all have that address and I think its way out of order behaving like this.. its not as if the service was especially robust anyway.

But anyway, just a bit of a warning for anyone else using orange.net basically.

And talk about "close the door on the way out" customer services.. I left for a better deal but I ain't EVER going back to orange!
 
oh yeah, when I signed up, they didn't have matt@ so I signed up for matt100@ and so my online name was born..

Now they've gone and binned it :(

Is this even legal? At times I've had pretty significant ebay businesses hung around this address??

Meh... at least I get to reset the spam counter
 
Yeah I'm not as hopping as I would have been if it was totally out of the blue, the point was I didn't actually sign up for the email as anything to do with a phone.. the service was launched when I already had a phone with them.

Plus I would have figured that if it was supposed to be some sort of benefit of using orange then they might at least have warned me and tried to make me buy something rather than ensuring the fact they annoyed me as much as possible. Hell I would even have paid them for the email address!
 
i have all my emails here because I use outlook, I can only presume the emails that were sent since they killed the account just bounced.

also they have a "help"line 07973100439 which is "permanently barred" according to the message you get when you ring it.
 
ooh sorry!

yes it could have been worse, but its still bloody annoying and tbh I'd have little sympathy for someone using only webmail. Mind you I'd have little sympathy for myself too, I appreciate I'm just ranting.
 
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