Soldato
Hi
I'm just trying to get some advice about the sale of goods act and see if my understanding is correct.
We bought a printer from BT, got it home and unpacked it only to find it didn't have a paper tray but that it was fed paper externally on a tray.
We decided we didn't want this as the cats would probably knock the paper all over the place.
We packed it all back up the next day and rang BT to say we wanted to return it. BT came and collected it but are since reporting that they won't refund us as the box has been opened.
Are they able to do this? Wheni said i believed i had 7 days to change my mind they said that because it was BT business this rule didn't apply although i'm a personal consumer.
Am i able to take this further or am i stuck and should just get them to send me the printer back so i can sell it?
Thanks
I'm just trying to get some advice about the sale of goods act and see if my understanding is correct.
We bought a printer from BT, got it home and unpacked it only to find it didn't have a paper tray but that it was fed paper externally on a tray.
We decided we didn't want this as the cats would probably knock the paper all over the place.
We packed it all back up the next day and rang BT to say we wanted to return it. BT came and collected it but are since reporting that they won't refund us as the box has been opened.
Are they able to do this? Wheni said i believed i had 7 days to change my mind they said that because it was BT business this rule didn't apply although i'm a personal consumer.
Am i able to take this further or am i stuck and should just get them to send me the printer back so i can sell it?
Thanks