dll error

drphibes · 6 Apr 2013 at 01:17

Hi

A friend has sent me an email regarding an annoying error message that has started to appear everytime he boots his laptop.
He is running windows 7 and he says that he has not installed/uninstalled anything that he can think of that would cause this error to appear.

This is what he gets below

C:Users\User\AppData\Roaming\tsidv.dll

He clicks to make the message dissapear and the laptop works fine but its just annoying him !!

Any ideas ?

Thanks

ron3003 · 6 Apr 2013 at 10:06

Just disable the startup entry which links to the dll in msconfig

http://www.netsquirrel.com/msconfig/msconfig_win7.html

drphibes · 6 Apr 2013 at 10:17

ron3003 said:
Just disable the startup entry which links to the dll in msconfig

http://www.netsquirrel.com/msconfig/msconfig_win7.html

I think the problem is he has no idea what programe this dll is linked to ?
Not sure he would be able to identify the culprit going through the msconfig route.

marc2003 · 6 Apr 2013 at 10:18

i hope there isn't something more sinister behind that. dlls should never be in the root of that folder. i'd definitely be doing a thorough system check with whatever AV/anti malware software is flavour of the month these days.

ron3003 · 6 Apr 2013 at 11:56

If he hovers the mouse over each startup entry directly under the 'command' tab he'll see which one is calling tsidv.dll
As pointed out it doesn't look like anything legit so a Malwarebytes scan should be run after disabling the startup entry. Luckily whatever tsidv.dll is has already failed to start so shouldn't be doing anything nasty in the meantime.

drphibes · 7 Apr 2013 at 00:21

Thanks I will pass on the advice and see if he has any success .