Do mechanics not know how to use a phone?

My favourite local specialist is terrible. So bad in fact that he never actually picks up the phone when it rings. I have no idea how he gets business!

The other garage I use it great at picking up the phone, and seem good at keep me updated.
Can confirm, they rang me to let me know the work has been done :p
 
That's a good idea. Is it really updated in real time/that quickly?

Yep, when I last had mine MOTd I was sitting in the waiting area at my Ford dealer and thought I'd check - it had updated, and about 5 minutes later I was told it was done.
 
I'm fortunate that the guy who does my MOTs is someone I used to work with so I tend to walk around the car with him and have a catch up whilst he points out anything that needs attention. It also means I get to see the faults first hand so that I know exactly what I need to fix rather having to deciper a fail sheet that says "Corrosion near to front upper lower left hand inside suspension bracket mount"
 
Last MOT on the Manta I checked online, saw it had passed

Entirely irrelevant, but what Manta and any pics? My Dad had four of them in a row, so I've sort of developed a liking for them :p

On topic, the two Toyota dealerships I've had my car serviced at have been spectacular, calls with progress updates and to let me know it was ready.
 
Had this recently. Dropped off a moped with notes about what i wanted checking. My details too, i even briefed them face to face. I called after 1 week...they said they were waiting on me to bring the replacement tyres which i'd already made clear the day after i dropped it off i was no longer doing and to order some in instead.

Waited another week...called, they decided the engine was shot and had lost my number to call me, nothing else had been done....all fair enough....if they hadn't wasted 2 weeks!

Is it just me or do other seem to have this problem?

I cannot think of a time where I've not had to ring up about the status of my car.

Perfect example, dropped my car off this morning at 8:30 for MOT booked in at 10am.

Garage: blah blah blah we'll give you a call when it's done blah blah blah
Me: OK thanks!

Rings garage at 12pm

Me: Hows the car getting on?
Garage: Oh, it's done.


WELL WHY DIDN'T YOU RING ME!?

EVERY.
SINGLE.
TIME.







rant over.
 
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