Do T-mobile contracts have a cooling off period?

disfunktion · 18 Mar 2008 at 21:08

As per title - is it still that you have 14 days to return the contract, or am I stuck?

Its from a retail T-mobile store if that makes any difference. And I've had it for a day.

beermonster · 18 Mar 2008 at 22:54

does it not say in the terms and conditions they gave you before you signed up

disfunktion · 18 Mar 2008 at 23:12

beermonster said:
does it not say in the terms and conditions they gave you before you signed up

Err yes i just dont have them to hand, hence why I asked if anyone on here knew.

Confused · 18 Mar 2008 at 23:15

IIRC you don't have the 14 days if you purchased it from the shop.

I certainly didn't 20 months ago.

disfunktion · 18 Mar 2008 at 23:27

Confused said:
IIRC you don't have the 14 days if you purchased it from the shop.

I certainly didn't 20 months ago.

I thought as much. Thanks.

DB_SamX · 18 Mar 2008 at 23:31

beermonster said:
does it not say in the terms and conditions they gave you before you signed up

Sorry, I am gonna hijack the thread for a hopefully staight answer. I have never received a contract through the post from a mobile phone purchase/upgrade over the phone before. Never signed anything in 5/6 years. How does that work? Does agreeing over the phone imply acceptance of T&Cs? Anywhere I can get more info?

Sic · 19 Mar 2008 at 07:00

I thought the cooling off period was a legal requirement! That's what they told us when I worked at P4u (*dons flame suit*)

Steeps · 19 Mar 2008 at 12:44

No cooling off period unless you are having a signal issue in one of the 3 areas they should have done a street check on when taking out the contract. No street check, no refund. Got stung with it myself.

(saying that I'm actually happy with the service I've had and extended my contract)

beermonster · 19 Mar 2008 at 15:35

DB_SamX said:
Sorry, I am gonna hijack the thread for a hopefully staight answer. I have never received a contract through the post from a mobile phone purchase/upgrade over the phone before. Never signed anything in 5/6 years. How does that work? Does agreeing over the phone imply acceptance of T&Cs? Anywhere I can get more info?

on the T-mobile website you have to tick a box to accept youve read and understood the T & C effectively signing i guess. on the phone they normally say that agreeing to this contract is acceptance of T & C but verbally,

says on Tmobile site that you have 7 days to return product for a refund

you can always ask for a copy i would think though.

Steeps · 19 Mar 2008 at 15:39

on the web you have distant selling regulations, wheras in a shop you accept the terms, examine the goods etc and as soon as you leave the shop you're on your own as far as they're concerned.

disfunktion · 19 Mar 2008 at 16:36

Oh well, looks like I've got a Blackberry for 12 months then

jhmaeng · 20 Mar 2008 at 07:57

I don't know how it would work (how strictly they check it themselves) but as long as you gave them the addresses to check with their Street Check, they do say they will allow you to return a phone within 14 days if (you just claim that) where you work/live is a basement, for example, and you get spotty reception...