do they have to let me have it at that price??

Invasion · 21 May 2007 at 09:13

I just found some cymbals "Zildjian planet Z" on the internet that should have been around £60 but listed as a £5 so I purchsed them through Paypal for a total of £12.99

my question is do they have to let me have them at that price ??

Glaucus · 21 May 2007 at 09:14

if it's an obvious mistake then no, so no they dont, but they might honour it, if your lucky.

KaHn · 21 May 2007 at 09:19

Some will honor your order but most will just cancel your order, which they are in their right to do.

I remember the Sainsbury thing before xmas, now that was some good honoring

KaHn

Zefan · 21 May 2007 at 09:19

It's a common misunderstanding that if something's priced wrongly they have to sell it to you at that price. Hell even my boss thought she had to, but then again she was a bit dim. Some companies have a policy whereby they'll give you that price and try to make sure they crack down on mis-pricing, but it there is no law.

Actually going by the law shops can refuse custom to anyone they fancy

Shicky · 21 May 2007 at 09:22

Are you sure about this? Im a dirty shelf-stacker in tescos and if there is a price listed wrong, they bring it up at checkouts when they're charged the full price and end up getting it at the listed price. This could easily be policy of course, i was just wondering cus they seem to make a big deal out of it, calling it 'false advertising' or sumot.

Invasion · 21 May 2007 at 09:23

Ahh well I will keep my fingers crossed then, and with a bit of luck they will let me have them.

Zefan · 21 May 2007 at 09:24

Shicky said:
Are you sure about this?

Very sure, as I said you can refuse custom to anyone you like, even if they're willing to pay the proper price.

dynabol · 21 May 2007 at 09:25

A bit back, we had a similar situation at work (Asda), and after checking it out with Trading Standards, it seems that you can indeed refuse to sell at that price if it's a genuine error. Of course, it may/may not harm your customer relations, depending on how the customer wishes to react.

Raymond Lin · 21 May 2007 at 09:28

Shicky said:
Are you sure about this? Im a dirty shelf-stacker in tescos and if there is a price listed wrong, they bring it up at checkouts when they're charged the full price and end up getting it at the listed price. This could easily be policy of course, i was just wondering cus they seem to make a big deal out of it, calling it 'false advertising' or sumot.

Yes, its call invitation to treat, unless both parties have agreed to that price then one is free to back out of the contract.

jezsoup · 21 May 2007 at 09:29

Invasion said:
Ahh well I will keep my fingers crossed then, and with a bit of luck they will let me have them.

Link please

KaHn · 21 May 2007 at 09:30

Thats normally the case that large companies do not want to lose face for the save of a few quid, but things like tele's and large items companies will refuse orders.

Also false advertising is when you say a product will do something it doesn't not price. As for the price thing you see easyjet get away with it everyday advertise 1 seat on a plane for 99p and the rest at full price, most people won't argue the price but some will.

KaHn

Nicos Rex · 21 May 2007 at 09:31

I am unsure about your situation as the legislation may not apply to internet purchases.

In a shop the marked price is technically known as "an offer to treat" and as has been correctly stated, the retailer is under no obligation to sell at that price. Many choose to honour it, but this is a voluntary act of goodwill on their part, in the belief that it will inspire customer loyalty.

Darg · 21 May 2007 at 09:45

Some places are decent about these things but others don't have to be.

I got charged full price for 2 packs of mini eggs in tescos when there was a 2 for 1 sign up. I pointed it out to a manager and apparently the sign was supposed to be taken down. She gave me a full refund and let me keep the two packs

Not exactly a major amount of money but I love mini eggs

dynabol · 21 May 2007 at 09:45

Nicos Rex said:
I am unsure about your situation as the legislation may not apply to internet purchases.

In a shop the marked price is technically known as "an offer to treat" and as has been correctly stated, the retailer is under no obligation to sell at that price. Many choose to honour it, but this is a voluntary act of goodwill on their part, in the belief that it will inspire customer loyalty.

Yeah that's what I was thinking of

Zefan · 21 May 2007 at 10:02

Darg said:
Not exactly a major amount of money but I love mini eggs

I want free mini eggs.

Your sig has too many lines of text in it btw, even when in image form as it is seen as an attempt to circumvent the 4 lines only rule.

gareth.e · 21 May 2007 at 10:09

i always thought if they took your money, they *have* to honour it? :confused:

Darg · 21 May 2007 at 10:10

Zefan said:
I want free mini eggs.

Your sig has too many lines of text in it btw, even when in image form as it is seen as an attempt to circumvent the 4 lines only rule.

Damn.. I thought I'd get away with it.. I thought it was 4 lines only if full size? *heads back to photoshop*

EDIT: Fixed

KaHn · 21 May 2007 at 10:11

gareth.e said:
i always thought if they took your money, they *have* to honour it?

Online orders are a bit different, it depends what their user agreement states, but i think they are still ways to get around it.

KaHn

Dave · 21 May 2007 at 10:46

Given they're Planet Z cymbals, the shop has probably done a good deal there

Cookie-Monster · 21 May 2007 at 10:56

it depends, if they take your money then it used to imply acceptance, however many have tried to get around that by putting specific terms in saying somethinh to the tune of "we only accept your order once goods are dispatched".