So bit of a boring one.
Just had a guy call from a finance company regarding a payment for my partners account. I have legal responsibility for her finances due to her condition. I'm well aware of the company and how much the payment is for and also am verified on their system to deal with it. I also arrange the call back last week.
However when they called the guy said he was calling for my partner and I said she can't talk, he asked if I was AhhBisto and I said yes. He carried on the conversation didn't ask me to verify who I was which I was a bit weirded out by as no one ever does that. He spewed out the financial information on file and asked how I would like to pay, I asked him shouldn't he verify who I am first.
His reply was "I called you so it's not needed".
So I arranged a call back on Friday as I need to verify this, I do know the number and I even recognise the person. But how he could possibly know for a fact it was me anyone could pick up my phone?
I do record all my calls as I am responsible for someone else's finances.
Just had a guy call from a finance company regarding a payment for my partners account. I have legal responsibility for her finances due to her condition. I'm well aware of the company and how much the payment is for and also am verified on their system to deal with it. I also arrange the call back last week.
However when they called the guy said he was calling for my partner and I said she can't talk, he asked if I was AhhBisto and I said yes. He carried on the conversation didn't ask me to verify who I was which I was a bit weirded out by as no one ever does that. He spewed out the financial information on file and asked how I would like to pay, I asked him shouldn't he verify who I am first.
His reply was "I called you so it's not needed".
So I arranged a call back on Friday as I need to verify this, I do know the number and I even recognise the person. But how he could possibly know for a fact it was me anyone could pick up my phone?
I do record all my calls as I am responsible for someone else's finances.