Do you complain about items/service that is subpar/ small issues?

Buffman

Buffman

Buffman

Soldato
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I wonder if everyone does this, I will always follow up with a brief email if I've had issues.

Does anyone else do this?

For example recently:

  • Amazon delivery of my phone, was poorly packaged (and scratched the phone box, phone ok) and after an email I sent expecting nothing they gave me a 10% refund (~£25!)
  • Amazon fully refunded me for a glass screen protector that didnt 100% apply well.
  • Normally have small niggles with home shopping from asda/tesco (eg forgetting to put items in that Im paying for!)
  • BT refunded me £5 for having a few issues with my recent sim card delivery (gave me a nano rather than micro which I didnt order!)


I'm never this fickle with private sellers, however I feel retailers should offer a quality product/service!
 
Sometimes i do, like i got an exhaust for my car from euros and it came with a little dent and loads of markings, doesn't have an impact on how it works but they gave me £15 refund meaning it only cost me a tenner.

Most of the time, it depends what i order and where from.
 
If it is a big retailer then yes it can be worth it, they want the feedback and it gives them the opportunity to try and keep you happy/retain you as a customer long term by giving a voucher. Works out better for both parties really rather than you being annoyed with them and not using them again.
 
It really depends on whether it has affected my enjoyment of the product for the price I paid. Life's too short to moan unnecessarily but if it has particularly annoyed me then I will.
 
If the service is subpar or a poor product I just don't do back unless its a lot of money then I will complain.
 
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Depends really. I wouldn't complain about a damaged retail box for the most part but I would if an old game box was damaged in the post that I bought from someone on eBay. The last thing I complained about was a replacement phone screen that cracked after a 2ft drop onto carpet which I didn't think was reasonable quality considering the official screen I had for a year survived plenty of falls from higher onto harder surfaces. They declined it but after leaving them negative feedback they quickly changed their minds :p.
 
Moothead2 said:
They declined it but after leaving them negative feedback they quickly changed their minds :p.
Click to expand...

That's the bit that i hate, it seems the companies are happy to just settle for fear of a bad review. No matter how petty the complaint, the likelihood of them telling you to **** off you entitled ***** is next to nil :p

What you then get, is people complaining over even smaller and smaller non problems because they know they'll get rewarded.


(not moaning about you, just happened to quote you :P)
 
Depends, if the item arrives eventually in good condition, I would let it go. Don't have time to bring up every service issues.

But I ordered a book (3rd party amazon) last month and it arrived slightly damaged in the corners due to rubbish packaging, I got £10 off (book was £43). I was happy with that.
 
Depends if it's a point of principle or if it's of value.

Bought a caravan and when we went to pick it up some of the road lights weren't working. Point of principle they had pdi'd it. Phoned me saying it was ready then. It clearly hadn't been looked at properly. I made them deliver it to me the next week then low and behold the gas fire didn't work so I refused it. They had to tow it back and re deliver it the week after. Cost them a lot of money not checking it properly in the first place.
 
Not usually.

But recently my glass desk from John Lewis, literally decided to go boom...This is quarter inch toughened glass! The desk at the time was dis-assembled (thank God, because if my monitor + work had been on it).

Literally the leg out of the blue just violently cracked.


So I politely sent an email to John Lewis explaining what happened, and how I was concerned about it happening, as well as inquiring about a replacement leg.

I got a rubbish response, and even after a few phone calls, they won't acknowledge anything, because I don't have the original order form. Even though they recognise its their product...


Put me off buying anything from John Lewis in the future...

http://www.johnlewis.com/john-lewis-staten-glass-corner-desk/p230430054

Interestingly, its gone from having 10+ in stock to being out of stock.
 
sports_brah said:
Not usually.

But recently my glass desk from John Lewis, literally decided to go boom...This is quarter inch toughened glass! The desk at the time was dis-assembled (thank God, because if my monitor + work had been on it).

Literally the leg out of the blue just violently cracked.


So I politely sent an email to John Lewis explaining what happened, and how I was concerned about it happening, as well as inquiring about a replacement leg.

I got a rubbish response, and even after a few phone calls, they won't acknowledge anything, because I don't have the original order form. Even though they recognise its their product...


Put me off buying anything from John Lewis in the future...

http://www.johnlewis.com/john-lewis-staten-glass-corner-desk/p230430054

Interestingly, its gone from having 10+ in stock to being out of stock.
Click to expand...

A whole glass desk?

Uhh, kinda dangerous even with toughened glass is it not?
 
Only if something I purchase completely fails usually.

The other day I made an appointment to see someone at the bank (Lloyds) re: changing an account and was kept waiting for 30 minutes without anyone keeping me informed. The guy I was meant to see also walked past behind the counters and didn't so much as aknowledge me/apologise. I was pretty peed off as the bank is 30 mins away in the car and it was my day off so I phoned them. I got £39 in compensation for the inconvenience which covered my time and travel expenses.
 
It all depends but sometimes I don't bother. I did once complain to my bank as my debit card stopped working in the chip and pin, I didn't complain about it not working, and when I used the new automated card replacement phone system it was anything but clear to whether the bank was sending me a new card. I contacted customer service and the woman I spoke to said thanks for the feedback and they'd credit me £15 for my troubles and shed pass the info onto the relevant department. The system was changed slightly, I doubt I was the only person confused, and it turned out I had misheard her as within an hour £50 had been credited to my account. Was not expecting anything like money but I didn't complain about that :D
 
I ordered from Amazon uk a Garmin 1000 edge GPS Thursday morning for £354 and by Thursday evening it dropped to £308

After a quick 5 minute phone call I got this email...;)
Dear Customer,

Greetings from Amazon.co.uk.

We are writing to confirm that we are processing your refund in the amount of £46.11 for your Order *******************.

This amount has been credited to your payment method and will appear when your bank has processed it.

This refund is for the following item(s):

Item: Garmin Edge 1000 GPS Bike Computer with Premium Heart Rate Monitor and Speed and Cadence Sensors
Quantity: 1
ASIN: **************
Reason for refund: Account adjustment

The following is the breakdown of your refund for this item:

Item Refund: £46.11

Your refund is being credited as follows:

Visa Credit Card [expiring on*******]: £46.11

These amounts will be returned to your payment methods within 5 business days.
Click to expand...
 
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