Do you think people are more unreasonable than they used to be?

[Uther]

The check out operator can fire the stuff at me as quickly as they like.I shall pack it in my own good time thank you.
And no, I do not require help with packing (For three items...)

 

[Hades]

The check out operator can fire the stuff at me as quickly as they like.I shall pack it in my own good time thank you.
And no, I do not require help with packing (For three items...)

Same here, however much the customer behind me is glaring at me to pack faster.

 

[jono_astra]

...

 

[AtreuS]

I pack my shopping carefully and maybe too slowly for some people... i do however have a special glare i use for anyone who dares to tut in the queue behind me

 

[Destination]

The customer is "always" right...

I was replacing an EPOS unit last week in a retail unit. I was practically neck deep in cable and till, also a "till closed" sign on the counter. A middle aged woman approaches..

Her - can you tell me if you sell xzy.
Me - really sorry I don't work here, I'm just replaci..
Her (cutting me off) - all I want to know is of you sell xyz.
Me - sorry I don't know, I don't work here. I'm just replacing a till. If you speak to the person just over there..
Her - *tut* *rollseyes* *walks away*

I couldn't work with the public.

That is it.
Summed up.
That what NHS have to put up with, all day every day, forever.
Retail and NHS, where one half in some cases is trained to deal with it, and the other half is never trained to deal with it, as health secretaries come along and rejig it every five years.
No wonder morale is at rock bottom, and seemingly finds a new depth every single year.

 

[Monkeynut]

I work in Retail and most people are rude knobs.

 

[ShiWarrior]

yes they are

been in retail for over 10 years now, and I don't really enjoy it anymore

Every customer that walks through our doors seem to change

No Disrespect
No Manners
Oblivious to what they are doing and the consequences afterwards
Rude
etc

 

[ShiWarrior]

The check out operator can fire the stuff at me as quickly as they like.I shall pack it in my own good time thank you.
And no, I do not require help with packing (For three items...)

if I have to go on the tills at work, I goto the pace of the customer, if they want to go slow, that's fine with me, I will not hurry you at all

 

[scorza]

Basically, as the thread title says. I was in a cafe/bistro type place earlier today for some lunch. It was very busy, with pretty much every table occupied and the staff looked hurried and stressed. Upon joining the queue I could hear one of the servers at the tills telling customers that there was at least a half hour wait for food, possibly more. Fair enough I thought, they are at least telling us before we order and it was the middle of lunch service on a busy, wet Saturday, so it was hardly a surprise.

However, it seems that to a lot of the people in the queue ahead of me it was a surprise, and many of them seemed to consider it unacceptable. At least one couple walked out with a grumpy look on their faces and I heard one of the staff saying that she'd had several people roll their eyes at her and she didn't think it was very polite. I felt sorry for the poor staff, they were all being very friendly and clearly trying their best to appease people and make sure everything was brought out as fast as it could be under the circumstances.

Is it just me or are people more impatient, rude and unreasonable than they used to be?

I don't blame the people for walking out, I think queueing for a long time before you can be a customer i.e. pay money is totally unacceptable. This is the UK though so people will accept it

 

[pepsilol]

I used to work in Blacks, but the people who came in were all nice - it was young outdoorsy/walking types, old people who like strolling on coastal paths, Royal Marines who wanted a few bits of kit, and parents of people doing D of E/Ten Tors... no scrotes came in. I'd hate to work in retail where the general public came in, though... just being in a supermarket other than Waitrose/M&S is enough to make me want to claw my own eyes out.

It's the same with Go Outdoors. Generally the people there are educated and sensible from non traumatised families. I couldn't imagine working in a place like Sports Direct.

 

[Boycey0211]

Same here, however much the customer behind me is glaring at me to pack faster.

This seems to be a new trait and one I hate with a passion, I don't go slowly not intend to, people glaring can **** off IMO.

I work in Retail and most people are rude knobs.

They never used to be, I remember it being a big thing having someone who was rude come through.

I don't blame the people for walking out, I think queueing for a long time before you can be a customer i.e. pay money is totally unacceptable. This is the UK though so people will accept it

Depends what youre waiting for really, I'd prob walk out if I had to wait 30 mins for a sandwich or something, but not a big sit down meal.

 

[Surfer]

Staff can also be remarkably rude for no reason as well. Was at Morrisons earlier today and I unwisely went to the automated checkout mistakenly thinking it would be quicker.

At least 3 times items wouldn't scan or wrong price comes up so I have press help button.

This effectively has a flashing red light come on at your machine so that cs know you need assistance. So I saw around 5 staff all nearby but on different things but no one on the cs desk. So I'm waiting there for this women (cs lady) to come back from chatting to her friend. Each of the 3 times she takes ages to actually come over and help when she can clearly see assistance is needed. No apology for wait or whatever. A simple thing but seemingly very hard for them. Just rude.

 

[Jonny ///M]

I work in a smaller shop now and have the option to be more vocal but it is still hard sometimes.

I hate people who are clearly off work with a cold but decide to come in and cough all over me as if it's perfectly fine.

People who expect things done for nothing, a guy who owns a garage ordered tyres online from another shop, I said we can still fit them if he wants, fitted them on and he was cool to just leave the shop. I was too embarrassed to actually ask for payment as it was obvious he wasn't on that train of thought.

It's hard when you have to have your happy face on all day and experience bad customer service though. Was getting growlers in a chippy the other night for correcting the woman on what we had ordered. Sorry for wanting what I asked for you wrinkly old cow.

 

[Aldav]

I don't blame the people for walking out, I think queueing for a long time before you can be a customer i.e. pay money is totally unacceptable. This is the UK though so people will accept it

I don't blame people for walking out either, but it's the way you do it. It's not the staff's fault if the place is very busy and no tables are free.

It then costs the customer nothing to say something like "Oh, okay. Sorry, but I can't wait that long as I'm due back at work. I'll try some other day", rather than stomping off in a huff. And it's better for your own blood pressure too, than getting wound up about something nobody can help.

As for checkout staff, I go out of my way to be friendly and polite, precisely because I see how so many other people treat them. Treat others as you would like them to treat you if your roles were reversed, and the world would be a far nicer place.,

As for the OP's question, the answer is yes, they are less reasonable. Common courtesy and manners seem to be a dying art.

 

[jsmoke]

Too much much money sloshing about nowadays.

 

[[FnG]magnolia]

Too much much money sloshing about nowadays.

Which is a good thing if you are the business in receipt of the sloshing.

Were you trying to make another point?

 

[Buddy]

Have a look at the gaming subforums on here particularly console gamers close to the time of a new game. Some retailers send copies out early. For those who didn't get the game early your often get:

"Omfg never ordering from that retailer again, can't believe I didn't get the game BEFORE release date!! I'm putting in a complaint"

Cracks me up every time

 

[Grimley]

I think you can blame the current lifestyle, the internet, technology etc, it has changed people's expectations. They want everything fast and whenever they want it. Same on the roads, people are always in such a rush to get where they are going.

Something to be said for our parents generation where life was just generally slower, and dare i say it, probably a happier time.

Tend to disagree with this especially where I live in south east Essex. Pace of Life here has been breakneck speed since I started working over 30 years ago (17 years in retail) . Most people have always been impatient & throw their toys in the corner if something goes wrong, don't get what they want.

Only thing that has changed in that time is threats of violence to staff have become violence itself. If you look around in a lot of the shops now there are signs up saying threats or violence to staff will not be tolerated & police called/prosecutions (Never had that but I wish they did back then). Bus drivers now have separate doors in their vehicles to prevent assaults from passengers.

People may have thought that unthinkable in the 1980's when I was in my teens/early 20's but I was assaulted twice carrying out my duties as a Cinema doorman in the mid 80's.

 

[currob]

Slight tangent but interesting news article on people thinking they are experts:

http://www.bbc.com/future/story/20151020-the-web-has-deluded-you-and-dont-pretend-it-hasnt

Interesting read

I pack my shopping carefully and maybe too slowly for some people... i do however have a special glare i use for anyone who dares to tut in the queue behind me

I actually stop packing and stare back for a few seconds.

That is it.
Summed up.
That what NHS have to put up with, all day every day, forever.
Retail and NHS, where one half in some cases is trained to deal with it, and the other half is never trained to deal with it, as health secretaries come along and rejig it every five years.
No wonder morale is at rock bottom, and seemingly finds a new depth every single year.

After 25 years in the NHS it is sad to say but I cannot wait until next year when I will be leaving for good.

 

[Puzzled]

I do hate self entitled rude customers but equally get annoyed by bad customer service, in general humans are just selfish and think about themselves first.

Way I look at it is that as it stands there has never been so many people on this little planet, meaning each of our lives has never been so insignificant.