Do you use 'apologies for the delay' in emails at work?

Apologies for the belated reply. I don't think any of it, I aim to reply on the same day and I'll add that if I reply after 24hrs.
 
Personally I think it's down to the workload. I'm a single individual supporting in excess of 30 clients and to respond to each and every request is simply impossible. There have been delays and will continue to be delays until extra resource is assigned. I, unfortunately, have to use this daily.
 
Yes, because normally I respond very quickly. So there's usually a good reason why there's been a delay and so I'm genuinely sorry.

Often I'll accompany it with a reason. Sometimes not if they don't really need to know or the issue we're discussing isn't important. The more important the issue, the greater reason to supply a legit reply.

Although, I've just checked my phone and realised I currently have 254 unread text messages, that I think reach back to 9th June 2014.

I guess my life has been spiralling out of control for longer than I thought.

I think it might be too late to reply to some of them. For the ones I do. I'll probably apologise. I'll have to to consider some better ways to explain my lack of reply than I've lost complete control of my life.
 
Don't generally reply to emails, unless I get a second or third telling me to. It's only important if I get at least two.
 
It makes sense to use it if you're juggling a zillion uber critical things at once and one premium client drew the short straw on your to do list.
 
No, I use an out of office response so they'll know they won't get an immediate reply.
 
I'd only use it if I said I was going to reply by a certain date/time and I didn't.

If an email has been sat in my inbox for days/weeks but this is the first time I've had a chance to reply to it due to workload/prioritisation then I wouldn't use it.
 
Yes, more than i'd like but only to clients who have been promised something that wasnt delivered on time or without fault. Normally i'm apologising on behalf of someone else, not something ive done.
 
Try 'I would like to apoligise for the delay. This is due to the unforeseen release of fluids on the keyboard'. That should stop any further enquiries, however, if they persist you can tailor a suitable response to that individual.
 
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