Hi folks,
Basically went over to friends the other day and he was complaining about his rubbins broadband, so did a few of the usual tests and was only getting around 500K on speedtest.net
So went into it a bit further, hes with BT, has a new(ish) black home hub, and is paying for a 20Mb connection, all the tests I did showed that he *should* be able to get at least 5-6Mb, but when I used the Openreach tester it showed that yes he can't get infinity, but he should be able to get 5-6Mb but that his profile is set to 1Mb!
Called BT and Bangalore were useless, wouldn't do anything about it basically.
So had a look around, PC was connected to router by CAT5, traced it back to the socket, no master socket, just a small single port extension coming out of a cream plastic half-egg shaped box inside the window with a rats nest of telephone cables in it. Dongle connected of course.
Now that can't be helping much, is there anything he can get BT to do to fix up the cabling, get rid of the "egg" and put a new master socket in? Then at least we can rule out the wiring as the cause and pressure BT to fix the profile.
Any thoughts?
Basically went over to friends the other day and he was complaining about his rubbins broadband, so did a few of the usual tests and was only getting around 500K on speedtest.net
So went into it a bit further, hes with BT, has a new(ish) black home hub, and is paying for a 20Mb connection, all the tests I did showed that he *should* be able to get at least 5-6Mb, but when I used the Openreach tester it showed that yes he can't get infinity, but he should be able to get 5-6Mb but that his profile is set to 1Mb!
Called BT and Bangalore were useless, wouldn't do anything about it basically.
So had a look around, PC was connected to router by CAT5, traced it back to the socket, no master socket, just a small single port extension coming out of a cream plastic half-egg shaped box inside the window with a rats nest of telephone cables in it. Dongle connected of course.
Now that can't be helping much, is there anything he can get BT to do to fix up the cabling, get rid of the "egg" and put a new master socket in? Then at least we can rule out the wiring as the cause and pressure BT to fix the profile.
Any thoughts?