If you've got friends you can play with, or a good chance of getting in a proper guild then I'd play. Otherwise it's a frustrating game as all the good stuff is groupable only. Maybe it was just the server I was on combined with my class choice.
With the server population increase with Rise of Kunark release, getting groups was still difficult unless you play a guardian or templar (or other capable healer class), as they seem to always be in short supply.
In game support is poor as you rely on emails, and the final answer is normally no help. Had a few quests that were not completable, even though the NPC was ready to complete quest. So SoE QA is still rubbish.