Dpd advice

Techen · 3 Jan 2023 at 12:57

Hi guys, I sent a rma return to overclockers on the 13th of dec via dpd next day. It’s now the 3rd of January and they still have it.

I’ve called them loads of times and they refuse to send it back to me or deliver it, getting real annoyed since I assume ocuk has a time limit on a rma.

Anyone any ideas how I can push dpd to do something?

Thekwango · 3 Jan 2023 at 12:59

Techen said:
I’ve called them loads of times and they refuse to send it back to me or deliver it

have they given a reason for this?

Techen · 3 Jan 2023 at 13:16

Thekwango said:
have they given a reason for this?

They told me that the parcel is under investigation for taking too long, While its under this they will not send it back to sender till it's complete.

Thekwango · 3 Jan 2023 at 13:20

Techen said:
They told me that the parcel is under investigation for taking too long, While its under this they will not send it back to sender till it's complete.

someone's telling you lies. escalate your complaint to someone more senior.

ZXSpectrum · 3 Jan 2023 at 13:26

Did you sent it (ie book it in/pay for it) with DPD or was it collected by DPD booked in by OCUK?

Techen · 3 Jan 2023 at 13:32

ZXSpectrum said:
Did you sent it (ie book it in/pay for it) with DPD or was it collected by DPD booked in by OCUK?

I had to pay for the return as it was unwanted, Thought it would show up next day but yea....

ZXSpectrum · 3 Jan 2023 at 13:35

Ah so it was booked in and paid for on your account?

unfortunately then you are going to have to hammer them for an escalation. Its likely that its been lost/stolen/damaged by some driver that doesnt give a monkeys as they had a stupid amount to collect/deliver and had a grump on and they are trying to fob you off till they eventually say to claim for it.

Techen · 3 Jan 2023 at 13:44

ZXSpectrum said:
Ah so it was booked in and paid for on your account?

unfortunately then you are going to have to hammer them for an escalation. Its likely that its been lost/stolen/damaged by some driver that doesnt give a monkeys as they had a stupid amount to collect/deliver and had a grump on and they are trying to fob you off till they eventually say to claim for it.

There saying its not lost cause it keeps getting scanned then going missing then scanned again. Maybe its damaged not sure.

fec6d2d6e3876cbccb89f1b9fdfcb41d00fbca2e.pnj

Efour · 3 Jan 2023 at 13:46

wow thats silly.
i guess you just have to be a screamy person on the phone good luck.

Brizzles · 3 Jan 2023 at 13:56

Was it a boomerang ?

GGizmo · 3 Jan 2023 at 13:57

I just watched a video of a guy having a similar issue with his parcel that he had sent someone for their birthday. But it kept getting delayed.

In the end he went to the local DPD depot and got his parcel back.

Techen · 3 Jan 2023 at 13:57

Brizzles said:
Was it a boomerang ?

Am sure it will look like one when OCUK finally gets it.

ZXSpectrum · 3 Jan 2023 at 13:57

WOW What a joke. Its also a nightmare that it takes a stupid amount of time to get someone to talk to about it. We had problems at work with DPD, we have several DPD deliveries a day and a new driver came on and was attempting deliveries at 7.30am even though we had told them, the depot, escalated etc but they kept trying. Like all couriers though you get some good ones who care about the stuff they deliver and there are others who dont give a toss.

Efour · 3 Jan 2023 at 14:49

Techen said:
There saying its not lost cause it keeps getting scanned then going missing then scanned again. Maybe its damaged not sure.

Maybe their scanner is damaged

Is the depot local enough for a visit?

Techen · 3 Jan 2023 at 14:52

Efour said:
Maybe their scanner is damaged

Is the depot local enough for a visit?

Its in stoke and am in the middle of scotland.

OCUK said they won't try and collect it too so...

mattyprice4004 · 3 Jan 2023 at 15:07

Good old DPD up to their usual tricks - there's an ongoing DPD thread where I posted my saga.
Absolutely dire company.

ChrisD. · 3 Jan 2023 at 15:08

Pretty sure I read somewhere, maybe on here, that DPD have to scan it every 24h otherwise it's considered lost? Did you take out insurance for the appropriate value?

Techen · 3 Jan 2023 at 15:10

ChrisD. said:
Pretty sure I read somewhere, maybe on here, that DPD have to scan it every 24h otherwise it's considered lost? Did you take out insurance for the appropriate value?

Yes and its 6 days no tracking to be considered lost, not 24 hours. It's crazy.