DPD Damage.

[Kronos]

Just had a case delivered and the box looked as though it had been kicked to Glasgow and back. not surprisingly the case inside was damaged. Whats worse I cannot get an advance replacement because the case is out of stock.

I was struck by the customer service guy who said that this problem is not uncommon.

So back it goes and fortunately I have one sourced elsewhere and being delivered tomorrow,hopefully in one piece.

Anyone else have a similar problem with damaged packages from this company?

 

[Voxination]

Had one delivered yesterday that suffered the same fate, shame because the delivery was really quick and the driver seemed to like PC stuff and had a little chat lol.

 

[StonerDude]

I had no problem with my Switch 810 and have never had any problems with DPD deliveries.

 

[djshauny1]

Yes

Multiple times

 

[Disaster]

never had any problems with DPD deliveries.

This

 

[mattyprice4004]

Just had a case delivered and the box looked as though it had been kicked to Glasgow and back. not surprisingly the case inside was damaged. Whats worse I cannot get an advance replacement because the case is out of stock.

I was struck by the customer service guy who said that this problem is not uncommon.

So back it goes and fortunately I have one sourced elsewhere and being delivered tomorrow,hopefully in one piece.

Anyone else have a similar problem with damaged packages from this company?

If you're going to complain, you need to do this to the retailer, NOT DPD.

You have no contract with DPD.

 

[Kronos]

If you're going to complain, you need to do this to the retailer, NOT DPD.

You have no contract with DPD.

Don't understand the point of your comment as I clearly said the case is being returned after speaking with Customer Service. But I will have a word with the driver as I am a regular of his.

These things do happen I know, I was a delivery driver,it's more of a nuisance than anything,I have a build that was promised tomorrow to someone it will now be a day late. Not the end of the world, as I say a nuisance.

 

[TheBigCheese]

What's the point in speaking to the delivery driver, what can he do?

It probably came off the main lorry like that, nothing he can do about it.

 

[Lopéz]

Damage is almost never caused by the delivery driver, damage usually happens way before that.

 

[estebanrey]

 

[teenwolf]

if the box was badly damaged i would have refused delivery.

 

[NeoVo]

You have a right to refuse delivery and not sign if the item appears damaged. Saves the agro of having to return the product and wait.

As you've said its a nuisance because there was no more in stock but if its obvious from the exterior than the chances are that the contents aren't any better.