DPD Delivered to wrong address (Panasonic 4k Blu-ray Player)

Calo

Calo

Calo

Associate
Joined
11 Mar 2016
Posts
361
Hi All,

Just thought id keep you up to date on an amazing screw up on DPD's part in case anyone else has had this happen/will have this happen to them.

Basically, someone in a different town 10 miles away has signed for my parcel. Panasonic say everything looks fine from their point of view, but will be asking DPD to prove the signature happened at my address and not within this other town.

They say that can take 5 days to confirm - so the wait begins!

Credit to Panasonic however a they have already said they will send me a replacement or refund if they do get that confirmation from DPD. (which surely they will as the item is no where near me!)

I have to think though, is this not just organised theft?
Or an unlikely IT shipping label printing malfunction?
Or worst, the delivery driver cant read an address properly?
 
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I don't see the point in signatures as 9/10 it doesnt even register correctly and whats it to prove? Anyobe can fake a sig and say its not mine.
 
The tracking for my first attempt at a Predator XB321HK said the package had been handed to resident. No delivery attempt was made to my address. Someone had nabbed themselves a free Predator XB321HK. I took this up with the vendor, they fully refunded me and I successfully got the Predator XB321HK from somewhere else.
When the packaging is not concealed and the identity of the desirable thing is on show, these things do seem to happen. Same thing happened to me with a printer which was 'lost'.
 
This is what im suspecting, thanks for sharing your experience. I doubt the box was hiding the contents, this kind of equipment usually gets a good marketing treatment on all the packaging in transit.
 
Happened to us from nike just this week.

Ordered some trainers and paid for next day delivery by DPD last Thursday. The app said when they would arrive, notification popped up to say they had been delivered and signed for with my patners surname yet we had no delivery and no van was seen. Called dpd straight away who said the van was on GPS outside the house but still there was no van outside where he placed it and said we would get a call later that evening.....
WE called them the next day and they said the parcel had been misdelivered, collected and taken back to the depot and was waiting to be loaded to be delivered Monday.

Suprise suprise no delivery Monday either, called them yet again for them to tell us the parcel hasn't been scanned since it was taken back to the depot so it's now officially lost and will take 5 days for them to investigate before anything is done about it.

Not happy to say the least.
 
Guess we were lucky then. Ordered a new AV amp and Atmos speakers last week and I groaned inwardly when I saw the courier was DPD.

As it turned out delivered okay and on the front end of the hour time slot.

However neither the speaker box nor the the amp had any outer packaging to conceal what was inside.
 
I received my package today. two days later after it was 'delivered' originally.
I don't have confirmation of what happened but I'm assuming the investigation lead to the package being picked up from wherever it was and brought to me in these two days.
Maybe they just marked it as delivered and signed for when it actually just landed at their Depot? Next day delivery turning into a 4 day delivery in the process.

So, a little faith restored in DPD, i think!
 
I can only add that my national DPD delivery guy who I know on first names as he's been on this route for a while can't deliver at my work address without requesting an unlock code from the depot. Basically our post code puts the deliver location on a dual carriage way the other side of the fence so he can't physically deliver to that location and the system refuses to register the delivery or accept a signature until an override code is entered.

So this is both good and bad as the GPS based system is there but it can be overridden if there is a problem with the delivery address or post code!
 
Terminal_Boy said:
DPD are steadily declining to My Herpes levels of service. They "lost" an iPhone 7 I ordered from the Apple Store last week.
Click to expand...

i've never had any issues ever up here in Scotland at either of the 3 addresses i use.

they are the best. top class service. they even let you track the guy and give you a 1 hour window and it's always bang on.
 
The courier companies should do what UPS do now they insist all packages are either in cardboard brown boxes or jiffy bags to hide their contents.

Calo said:
Basically, someone in a different town 10 miles away has signed for my parcel. Panasonic say everything looks fine from their point of view, but will be asking DPD to prove the signature happened at my address and not within this other town.

They say that can take 5 days to confirm - so the wait begins!
Click to expand...

I thought DPD have the signature online with the tracking and also take a photograph of the front door ? They did with my last couple of parcels. One from OCUK too.
 
Terminal_Boy said:
DPD are steadily declining to My Herpes levels of service. They "lost" an iPhone 7 I ordered from the Apple Store last week.
Click to expand...

They're nowhere near that bad, talk about overreacting. Every single delivery service has hundreds if not thousands of mishaps every week, if that's the only issue you've ever had with DPD then you're doing alright.
 
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