DPD problem, oh great...now I find out what they are really like

TheBigCheese · 7 Nov 2012 at 00:21

Soooo...

Placed an online order tonight from Amazon with prime deliery (don't worry, nothing computer related

)...delivery set for tomorrow.

Received an email to say it's been dispatched and coming with DPD.

Checked my tracking information...

Your parcel was delivered on the 24th April 2012.

Great.

Amazon have said they will ask DPD to deliver tomorrow and gave me the number of DPD and the consignment number.

Helpfully DPDs menu consists of an automated number telling you the tracking information (delivered in April) or putting you back onto the retailer and hanging up...I hate automated systems that do that! :mad:

So...what can I expect now, is there any way of actually speaking to a person at DPD and getting it delivered tomorrow?

Cheers.

axer · 7 Nov 2012 at 00:31

Couriers recycle tracking ID's so I wouldn't worry too much about the information that you know clearly can't be related to your transaction. Before complaining about them, perhaps give them an opportunity to deliver first?

opstrat · 7 Nov 2012 at 00:34

Could go to your local dpd depot and sort it out there.

MOOGLEYS · 7 Nov 2012 at 00:36

Had a few from Amazon with this and DPD. Everytime in the morning the delivery tracking has changed and will show the correct delivery.

TheBigCheese · 7 Nov 2012 at 01:07

MOOGLEYS said:
Had a few from Amazon with this and DPD. Everytime in the morning the delivery tracking has changed and will show the correct delivery.

Ooooh that's good to hear, thanks!

Amazon have emailed them so hopefully it'll be OK...fingers crossed!

bledd · 7 Nov 2012 at 01:17

Did you order a Flux Capacitor?

I had similar issues, then it turned up! Great scott!

TheBigCheese · 7 Nov 2012 at 01:24

I was going to but had some import issues with the plutonium.

ps3ud0 · 7 Nov 2012 at 01:40

axer said:
Couriers recycle tracking ID's so I wouldn't worry too much about the information that you know clearly can't be related to your transaction. Before complaining about them, perhaps give them an opportunity to deliver first?

^This - jumped the gun, hey OP

ps3ud0

Strife212 · 7 Nov 2012 at 01:55

So it was posted today, and it's likely going to come tomorrow perfectly fine, and you made such a dramatic title?

Lopéz · 7 Nov 2012 at 18:01

It's a recycled consignment number. We have to recycle consignment numbers or they would be hundreds of thousands of digits long.

Bennie-Mac · 7 Nov 2012 at 18:04

Oh no whatever will you do when your package arrives on time as expected?

xGBHxPegasus · 7 Nov 2012 at 18:05

Bennie-Mac said:
Oh no whatever will you do when your package arrives on time as expected?

lol

Have to say at the moment DPD are one of the best in my area, I always wait till the next day for tracking anyway

Calgar117 · 7 Nov 2012 at 18:39

we use DPD at our work and they are one of the best ones very little problems, UPS on the other hand....now they are a completely different matter!

Pawnless Endgame · 7 Nov 2012 at 19:12

I've never had problems with DPD either. It's Yodel that you have to watch out for!

MrMoonX · 7 Nov 2012 at 19:32

oh my tracking number hasnt updated a few hours after dispatch, quick to OCUK and create a drama thread.

cry when it actually hasnt arrived, not before its even on the truck :rolleyes:

Noxia · 7 Nov 2012 at 19:36

Our customers get text the consignment number but it doesn't actually work until after the parcel has reached the hub.

Nymins · 7 Nov 2012 at 19:48

Has DPD been fine before this?

I never really get these type of threads. When a company makes one mistake, they are automatically the worst thing ever, but why? Why don't you report on all the times your package arrived on time?

Pabl0 · 7 Nov 2012 at 20:10

They ain't even really made a mistake, if the op would have done a quick Google then all would have been fine..

Jumping the gun isn't the word..

Pestilence · 7 Nov 2012 at 22:17

IT failure due to recycled delivery ID.

It'll be there tomorrow. Never had a failed next day Prime delivery, and I made a TON during my trial. In fact, the performance really made me tempted to sign up to the service.

Cleeecooo · 7 Nov 2012 at 22:50

The best way to get in contact with a real person at DPD is to just directly call their depots/distribution hubs and ask if they can patch you through to your local one or to CS.