DPD problem, oh great...now I find out what they are really like

[TheBigCheese]

Soooo...

Placed an online order tonight from Amazon with prime deliery (don't worry, nothing computer related )...delivery set for tomorrow.

Received an email to say it's been dispatched and coming with DPD.

Checked my tracking information...

Your parcel was delivered on the 24th April 2012.


Great.

Amazon have said they will ask DPD to deliver tomorrow and gave me the number of DPD and the consignment number.

Helpfully DPDs menu consists of an automated number telling you the tracking information (delivered in April) or putting you back onto the retailer and hanging up...I hate automated systems that do that!

So...what can I expect now, is there any way of actually speaking to a person at DPD and getting it delivered tomorrow?


Cheers.

 

[axer]

Couriers recycle tracking ID's so I wouldn't worry too much about the information that you know clearly can't be related to your transaction. Before complaining about them, perhaps give them an opportunity to deliver first?

 

[opstrat]

Could go to your local dpd depot and sort it out there.

 

[MOOGLEYS]

Had a few from Amazon with this and DPD. Everytime in the morning the delivery tracking has changed and will show the correct delivery.

 

[TheBigCheese]

Had a few from Amazon with this and DPD. Everytime in the morning the delivery tracking has changed and will show the correct delivery.

Ooooh that's good to hear, thanks!

Amazon have emailed them so hopefully it'll be OK...fingers crossed!

 

[bledd]

Did you order a Flux Capacitor?

I had similar issues, then it turned up! Great scott!

 

[TheBigCheese]

I was going to but had some import issues with the plutonium.

 

[ps3ud0]

Couriers recycle tracking ID's so I wouldn't worry too much about the information that you know clearly can't be related to your transaction. Before complaining about them, perhaps give them an opportunity to deliver first?

^This - jumped the gun, hey OP

ps3ud0

 

[Strife212]

So it was posted today, and it's likely going to come tomorrow perfectly fine, and you made such a dramatic title?

 

[Lopéz]

It's a recycled consignment number. We have to recycle consignment numbers or they would be hundreds of thousands of digits long.

 

[Bennie-Mac]

Oh no whatever will you do when your package arrives on time as expected?

 

[xGBHxPegasus]

Oh no whatever will you do when your package arrives on time as expected?

lol

Have to say at the moment DPD are one of the best in my area, I always wait till the next day for tracking anyway

 

[Calgar117]

we use DPD at our work and they are one of the best ones very little problems, UPS on the other hand....now they are a completely different matter!

 

[Pawnless Endgame]

I've never had problems with DPD either. It's Yodel that you have to watch out for!

 

[MrMoonX]

oh my tracking number hasnt updated a few hours after dispatch, quick to OCUK and create a drama thread.

cry when it actually hasnt arrived, not before its even on the truck

 

[Noxia]

Our customers get text the consignment number but it doesn't actually work until after the parcel has reached the hub.

 

[Nymins]

Has DPD been fine before this?

I never really get these type of threads. When a company makes one mistake, they are automatically the worst thing ever, but why? Why don't you report on all the times your package arrived on time?

 

[Pabl0]

They ain't even really made a mistake, if the op would have done a quick Google then all would have been fine..

Jumping the gun isn't the word..

 

[Pestilence]

IT failure due to recycled delivery ID.

It'll be there tomorrow. Never had a failed next day Prime delivery, and I made a TON during my trial. In fact, the performance really made me tempted to sign up to the service.

 

[Cleeecooo]

The best way to get in contact with a real person at DPD is to just directly call their depots/distribution hubs and ask if they can patch you through to your local one or to CS.