Or put in correct tracking number but say that your postcode doesn't match. You'll be put straight through.
DPD problem, oh great...now I find out what they are really like
- Thread starter TheBigCheese
- Start date
Soldato
Ooh, how does that work with the automated systems?
Last time I phoned DPD, when you have a query, they say "enter your parcel number" but then say "which is being delivered to ...". If it isn't, they ask you to press whichever key, so you press it, and are connected through.
Will try and find out if this still works.
Will try and find out if this still works.
Soldato
Ah, right. When I last called, you could only get through if you had a calling card number
Soldato
Or just wait until your parcel is actually undelivered before complaining that it is undelivered?
We recycle tracking numbers, no doubt DPD do the same. Couple of million parcels a year, I have worked this one for 13 years. Imagine how long your tracking number would be. It is rather odd that such a new number would be reused though.
We recycle tracking numbers, no doubt DPD do the same. Couple of million parcels a year, I have worked this one for 13 years. Imagine how long your tracking number would be. It is rather odd that such a new number would be reused though.
Associate
Soooo...
Placed an online order tonight from Amazon with prime deliery (don't worry, nothing computer related)...delivery set for tomorrow.
Received an email to say it's been dispatched and coming with DPD.
Checked my tracking information...
Your parcel was delivered on the 24th April 2012.
Great.
Amazon have said they will ask DPD to deliver tomorrow and gave me the number of DPD and the consignment number.
Helpfully DPDs menu consists of an automated number telling you the tracking information (delivered in April) or putting you back onto the retailer and hanging up...I hate automated systems that do that!
So...what can I expect now, is there any way of actually speaking to a person at DPD and getting it delivered tomorrow?
Cheers.
Hey, is this matter in hand, or do you require some assistance? Drop me a line if you need help - [email protected]
Cheers.
Permabanned
First time I'm annoyed at your service. I waited home all day waiting for a DPD collection between 9-5. The driver didn't even bother ringing the ****ing bell and left a note for re-collection at 4:58 when everyone was at home.
Soldato
- Joined
- 8 Mar 2007
- Posts
- 10,938
Rubbish.
Why would they need to be hundreds of thousands of digits long? Even if it was just 6 numbers long that would give you a million deliveries before you had to reuse one.
Introduce letters into the mix and you can make it even shorter or increase the amount of possible codes, whilst not having to use the same one for decades.
For example, a code like formatted like this 'ABC123' would give you 17.5 million unique consignment numbers, add 1 more digit on the end at you've got 175 million iterations. Now I'm not sure how many parcels are delivered by one company in a year but I'm pretty sure it would take a fair while (certainly more than 6-7 months) before you'd have to re-use one.
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Soldato
I think there's limitations on the format and code they can use...
It's not as simple as just an ABC123 code, it tends to have to have certain parts in the code that match, and at a guess, I'd also say all delivery companies have to use different code structures (seeing as my iPad seems to be able to know which website to track when I get an email saying 'you're item has been shipped, your tracking number is ABC123)
kd