DPD woes

[Kelt]

Don't you hate it when you wait in for a delivery and then DPD tell you they attempted delivery and left a calling card, both of which never happened...

Supposed to be delivered between 14:07 and 15:07 today, noticed James (delivery driver) was running late, and then delivery time changed to between :06:00 and 22:00.

Then surprise, surprise, attempted delivery and no one in to sign for it...what am I them, a phantasm?

Tried to contact DPD, but no success, their "help" line is automated and keeps looping the same message.

Meh, poor show.

 

[Kelt]

Find the number for your local depot, usually the best route of contact and they should be able to track down the driver.

I've tried two different numbers, they' both loop the same message about attempted delivery, no human on the other end.

And I've tried to send them an email, press the "submit" but, like their delivery driver, it goes nowhere.

I think the only option they have for a failed/cancelled/missed delivery is to record it as that

The driver has either attempted delivery to another address (possible), or, more likely, as he was running late, just lied.

 

[Kelt]

DPD drivers are very well tracked and expect a picture of any attempted delivery and card left so it's possible that was his only option to log it as even though he's broken down or something else that's completely thrown his schedule.

If that's the case then DPD should have that option for the driver to fill in, rather than leave the customer hanging, with a fib.

 

[Kelt]

phone the police?? no,wait get on the internet quick.

come on op, like you have never been late for anything.

Exactly. Best delivery company out there, yet people still manage to get their backs right up when it goes wrong. How dare the system not work 100% of the time!

I understand where you're coming from.

I suppose what grinds my gears is being lied to.

Mattyg is right, if they just sent an email saying sorry, we can't deliver today then, yeh, but they didn't.

 

[Kelt]

I'm number 93 on Amardeep's list today, due between 4:30 and 5:30PM...

That sounds like a lot of deliveries to me, and how many more after me?

No wonder they can't keep up.