Dropping out

SkidMarkKing

SkidMarkKing

SkidMarkKing

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Joined
25 Jul 2009
Posts
1,598
Location
England
Hello. My internet keeps disconnecting and it is very frustrating. Some days it will disconnect, reconnect then within 20seconds disconnect again! All phone sockets have filters on that are being used. Are there any settings that I may need to check on my router in order to prevent the internet dropping out so much?

The router is on the landing upstairs and the main socket is downstairs in the hallway but this is not practical for the router to go there due to using a cable to connect my computer too it (router is not plugged into the main socket coming into the house). Would this be the reason it disconnects or are there others out there who don't plug there router in to the main socket?

-Thanks
 
Orcvader said:
What ISP do you have? Post your modem stats? Does the disconnections happen at certain times of the day?
Click to expand...

Im with talktalk. It used to disconnect more at around 5/6PM but now it does whenever really. Not always set times. Which stats are you after? Im in the router now (not physically, lol).

Data Path Interleaved
Operation Mode ADSL2+
Bandwidth Down/Up(kbps) 8192 / 1020
SNR Margin Down/Up(dB) 12.1 / 12.5
Attenuation Down/Up(dB) 26.0 / 13.1
Power Down/Up(dBm) 0.0 / 12.3
CRC Down/Up 0 / 8
FEC Down/Up 232 / 0
HEC Down/Up 0 / 0
System Up Time 143:59:59
DSL Up Time 0:26:38
PVC Select
PPP Up Time 0:26:38


ATM Statistics
PVC: Channel ID 0
Tx Frames count 8048309 Rx Frames count 12175696
Tx Cells count 4670 Rx Cells count 25347
Out Discards count 0 In Discards count 6
Out Errors count 0 In Errors count 0
CRC Errors count 0 In Drops count 32
Out Octets count 694645622 In Octets count 704346695
LAN Statistics
Align Error count 0 Total Collisn count 0
Out Octets count 3719032962 In Octets count 1000159745
Out UnicastPkts count 3294972 In UnicastPkts count 2498300
Late Collisn count 0 Excess Collisn count 0
Out MulticastPkts count 132537 In MulticastPkts count 130707
Out Errors count 0 In Errors count 0
Tx count 3055655 Rx count 2178863
WLAN Statistics
Tx Frames Count 10091399 Rx Frames Count 14851988
Tx Errors Count 3948 Rx Errors Count 0
Tx Drops Count 3948 Rx Drops Count 115
 
Your net connection could be dropping due to loss of sync or loss of PPP. Looking at your stats it appears to be losing sync.

First thing I'd try is plugging the router directly into the test socket for a few hours at least and see if there's any change.
 
26dB line attenuation on ADSL2+ should net you a lot more than 8mbit even with 12dB noise margin. I would bet your extensions are causing an issue. Do as Griff suggests and see what happens!
 
Saying this from experience but when I was with TalkTalk I use to have disconnections every now and then, and in some days no net at all during peak times.

Moved to O2 and been very stable for 3 years... until problems developed on my line, but that's a different matter.
 
DriftKing said:
My mum is pretty sure she didn't pay for the 8mbps. She thinks its 20mbps but don't quote me on that.
Click to expand...

The fact your DS sync speed is 8192 and you have a DS snr of 12dB suggests a "capped" 8Mbps product.

The reason for using the test socket isn't necessarily to see if there a speed improvement rather by doing so it eliminates all the internal wiring (extensions) meaning you can get a more accurate idea if the regular sync drops are caused internally or externally.
 
ADSL Description
ADSL State Show Time
Data Path Interleaved
Operation Mode ADSL2+
Bandwidth Down/Up(kbps) 8192 / 1020
SNR Margin Down/Up(dB) 11.9 / 12.0
Attenuation Down/Up(dB) 26.0 / 13.2
Power Down/Up(dBm) 0.0 / 12.3
CRC Down/Up 0 / 3
FEC Down/Up 238 / 0
HEC Down/Up 0 / 0
System Up Time 0:24:47
DSL Up Time 0:23:17
PVC Select
PPP Up Time 0:23:14


ATM Statistics
PVC: Channel ID 0
Tx Frames count 30870 Rx Frames count 38639
Tx Cells count 61784 Rx Cells count 38494
Out Discards count 0 In Discards count 0
Out Errors count 0 In Errors count 0
CRC Errors count 0 In Drops count 0
Out Octets count 7775339 In Octets count 40797746
LAN Statistics
Align Error count 0 Total Collisn count 0
Out Octets count 660665 In Octets count 0
Out UnicastPkts count 0 In UnicastPkts count 0
Late Collisn count 0 Excess Collisn count 0
Out MulticastPkts count 2820 In MulticastPkts count 0
Out Errors count 0 In Errors count 0
Tx count 2820 Rx count 0
WLAN Statistics
Tx Frames Count 42520 Rx Frames Count 70114
Tx Errors Count 30 Rx Errors Count 0
Tx Drops Count 30 Rx Drops Count 28
 
Last edited:
Just to confirm are you using the test socket or have you merely connected it to the master socket?

nte5-test-web.png
 
NTE5's have been around since 1980 so you should have one. Check all your sockets and look for one with a horizontal split about a third of the way down.
 
Dont think there is a product out there which limits you to a 8192 sync? His upload sync suggests he's on an ADSL2+ product.
 
This was with the cable in the master socket.

ATM Statistics
PVC: Channel ID 0
Tx Frames count 0 Rx Frames count 0
Tx Cells count 0 Rx Cells count 0
Out Discards count 0 In Discards count 0
Out Errors count 0 In Errors count 0
CRC Errors count 0 In Drops count 0
Out Octets count 0 In Octets count 0
LAN Statistics
Align Error count 0 Total Collisn count 0
Out Octets count 52605 In Octets count 0
Out UnicastPkts count 0 In UnicastPkts count 0
Late Collisn count 0 Excess Collisn count 0
Out MulticastPkts count 319 In MulticastPkts count 0
Out Errors count 0 In Errors count 0
Tx count 319 Rx count 0
WLAN Statistics
Tx Frames Count 1090 Rx Frames Count 5357
Tx Errors Count 2 Rx Errors Count 0
Tx Drops Count 2 Rx Drops Count 37
 
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