DS Lite hinges cracked?

Metalface Mark · 8 Oct 2006 at 10:32

The hinges on my DS lite have cracked, and this morning the right one went completely, taking out the hinge mechanism.

Is this a known problem? It hasnt been dropped or mistreated, feel pretty gutted!

Metalface Mark · 8 Oct 2006 at 10:48

whitleylad said:
I have a jap one ( white ) and one of my hinges are cracked. Dont know how it happened as im very carefull with mine.

Doesnt affect it in anyway though, just a a bit annoying!

Ill take it back and see what they say at the shop.

Metalface Mark · 8 Oct 2006 at 14:46

Windle said:
Contact nintendo and they'll repair it for free.

I dropped them an email, so hopefully they will respond pretty soon.

Metalface Mark · 11 Oct 2006 at 01:52

I got response from Nintendo, because i cant find the receipt, they wont repair it without me paying £25.15 as it may be second hand. (its not second hand for the record), so ill try taking it back to the place i got it tomorrow and see if they will swop it without receipt.

Apparently second hand DS's dont carry any warranty.

Metalface Mark · 11 Oct 2006 at 08:41

Raymond Lin said:
The theory and the law goes that Nintendo's contact is with the original buyer and your contract is with the 3rd party buyer (if it was second hand). Hence they refused warranty if it a second hand product.

That would be fair enough if it actually was second hand though, but i cant prove its not, doh.

Metalface Mark · 11 Oct 2006 at 12:07

I found the reciept this morning, result!

Took it back to where i got it and had it swopped over, so im a happy bunny.

Metalface Mark · 11 Oct 2006 at 16:19

LOL.

I replied to nintendo saying that i was cancelling my wii pre order in protest at their refusal to deal with my warranty call without a receipt. I just got this receipt from them which made me chuckle. (btw, i didnt cancel it, i just wondered what they would say).

Dear Customer, thank you for your e-mail.

I am sorry that your are potentially depriving yourself of experiencing probably the biggest leap forward in home gaming ever because of our insistence in following the rules but I am pleased that your retailer was able to help you. Had you had the paperwork available at the outset we would have been able to do the same for you.

Kind regards,

Your Nintendo Team