DSR Question?

Buchanan0204

Buchanan0204

Buchanan0204

Soldato
Joined
10 Jun 2010
Posts
5,158
Location
Scotland
A couple of questions for the intelligent lot that is GD!

I bought a laptop online from a high street store. The reason I bought it online was to give me the 7 days DSR if I didn't like it.

I was on browsing tonight and noticed it has been reduced by over £30 since I bought it.

So... 1. Do I bother to return it and buy it again to save £30? £30 isn't exactly loose change these days? Or is it? Am I being silly?

2. I received delivery of it on Wednesday, so does the 7 day DSR period begin when I received it (Wednesday) Or when I placed the order... Monday?

If I ordered it on Monday. Does tomorrow still count within my 7 days? It will technically be the seventh day tomorrow since ordering?

Cheers :)
 
It was a well known high street store... It's only a 5 minute drive away and no hassle to package it up and take it over to the store. No need to post it back or pay for couriers.

Wednesday... that's ideal :D

With regards to using the laptop for a week? That wont be an issue will it? I can of course clean it up and make it look unused... although I am under the impression with DSR I can use it?
 
Salsa said:
Wont you have to pay the costs of return postage which will lower the ammount you save in the long run?

Seems a lot of hassle for £30. Hhw much was the laptop in the first place? Unless its under £300 I wouldnt bother.

/Salsa
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With a £300 laptop it would make even more sense to be saving £30. £30 off a £300 laptop is a larger percentage saving over say £30 off a £1500 laptop.

Regardless. £30 isn't easy to come by, regardless of how much cash you have or haven't go.

It was a £530 laptop... now being sold for £500. I wouldn't touch a £300 laptop with someone elses money.... but that's a different topic entirely.
 
Can anyone who knows 100% answer please.

Is it possible to return an item under the DSR within 7 days if it HAS been used. However, is in perfect working order, not faulty and "as new."

If so... could you please point me to the piece of legislation that states this. I've looked and can't find it.

P.S. The guy at the store is being a complete **** about it!
 
Pez said:
FYI - You will have NO joy with the purple shirts or the asian food shop. Their retail staff refuse to acknowledge legislation. You are better off calling their customer services line and arranging to drop the goods off at your local store :)
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I sent my dad over as I was working and he got fobbed off because the laptop had finger prints on it.

I have printed the OFT legislation off all 40 off pages of it. I was all ready to go over and shove it in their face... However I've been convinced otherwise.

Waiting on a phone call from them tomorrow! I can't say I'm terribly happy.

If I don't get the phone call I will go over personally with the OFT handbook.
 
Received a phone call today.

Refusing to listen to the OFT legislation.

Because... data has been inputted!

Now I realise this was all to save 35 quid... However it's bugging me now they can get away with this!
 
lee32uk said:
Unfortunately the OFT legislation is only a guideline on how a company should act. Consumer Direct can only advise you, but they have no powers to punish the retailer. The only course of action would be to take them to court.
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Why do they come away with terms such as "Should" and "Must Not." If it's only a guide and they don't need to adhere to it? I've heard a lot of debate on that topic. What is the point of writing "rules" if they don't need to bother their backsides to follow it.
 
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