DSR Question?

Buchanan0204

Buchanan0204

Buchanan0204

Soldato
Joined
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Scotland
A couple of questions for the intelligent lot that is GD!

I bought a laptop online from a high street store. The reason I bought it online was to give me the 7 days DSR if I didn't like it.

I was on browsing tonight and noticed it has been reduced by over £30 since I bought it.

So... 1. Do I bother to return it and buy it again to save £30? £30 isn't exactly loose change these days? Or is it? Am I being silly?

2. I received delivery of it on Wednesday, so does the 7 day DSR period begin when I received it (Wednesday) Or when I placed the order... Monday?

If I ordered it on Monday. Does tomorrow still count within my 7 days? It will technically be the seventh day tomorrow since ordering?

Cheers :)
 
7 days starts from when you receive the item. Whether or not you decide to go through with returning it, is up to you.
 
Wont you have to pay the costs of return postage which will lower the ammount you save in the long run?

Seems a lot of hassle for £30. Hhw much was the laptop in the first place? Unless its under £300 I wouldnt bother.

/Salsa
 
Tomorrow will be fine. Personally, I wouldn't return it - too much hassle IMO!

Call the company up and ask if they'd refund the money as a goodwill gesture?
 
It was a well known high street store... It's only a 5 minute drive away and no hassle to package it up and take it over to the store. No need to post it back or pay for couriers.

Wednesday... that's ideal :D

With regards to using the laptop for a week? That wont be an issue will it? I can of course clean it up and make it look unused... although I am under the impression with DSR I can use it?
 
Salsa said:
Wont you have to pay the costs of return postage which will lower the ammount you save in the long run?

Seems a lot of hassle for £30. Hhw much was the laptop in the first place? Unless its under £300 I wouldnt bother.

/Salsa
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With a £300 laptop it would make even more sense to be saving £30. £30 off a £300 laptop is a larger percentage saving over say £30 off a £1500 laptop.

Regardless. £30 isn't easy to come by, regardless of how much cash you have or haven't go.

It was a £530 laptop... now being sold for £500. I wouldn't touch a £300 laptop with someone elses money.... but that's a different topic entirely.
 
Can anyone who knows 100% answer please.

Is it possible to return an item under the DSR within 7 days if it HAS been used. However, is in perfect working order, not faulty and "as new."

If so... could you please point me to the piece of legislation that states this. I've looked and can't find it.

P.S. The guy at the store is being a complete **** about it!
 
Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable
care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.
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Also

Can I withhold a refund if a consumer fails to take reasonable care of the goods?
3.47 No. Other than for the exceptions at paragraph 3.38 the DSRs give consumers an unconditional right to cancel a contract and legally oblige you to refund all sums due in relation to the contract as soon as possible after the consumer cancels, and within a maximum of 30 days. The DSRs do, however, give suppliers a right of action against consumers for breach of the statutory duty to take reasonable care.
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Source: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
 
FYI - You will have NO joy with the purple shirts or the asian food shop. Their retail staff refuse to acknowledge legislation. You are better off calling their customer services line and arranging to drop the goods off at your local store :)
 
Pez said:
FYI - You will have NO joy with the purple shirts or the asian food shop. Their retail staff refuse to acknowledge legislation. You are better off calling their customer services line and arranging to drop the goods off at your local store :)
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I sent my dad over as I was working and he got fobbed off because the laptop had finger prints on it.

I have printed the OFT legislation off all 40 off pages of it. I was all ready to go over and shove it in their face... However I've been convinced otherwise.

Waiting on a phone call from them tomorrow! I can't say I'm terribly happy.

If I don't get the phone call I will go over personally with the OFT handbook.
 
PapaLazaru said:
If you do that you cannot return it under DSR. You do know what DSR stands for? ;)
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Nonsense.

DSR is in place to allow the consumer to inspect the goods, this includes using them.

Returning them to a resale store does not change the terms.
 
Received a phone call today.

Refusing to listen to the OFT legislation.

Because... data has been inputted!

Now I realise this was all to save 35 quid... However it's bugging me now they can get away with this!
 
Get in touch with Consumer Direct See what they advise.


Enforcement
The Regulations are enforced by the Office of Fair Trading, local authority trading standards departments in England, Scotland and Wales and the Department of Trade, Enterprise and Investment in Northern Ireland. These bodies have the power to consider complaints and seek court orders for compliance with the Regulations.
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