DSR Question

[On Holiday]

Do companies have to refund you 100% of the time under DSR?

The reason I ask is I'd like to purchase a gfx card (from a competitor so I won't mention the name), benchmark it, and then if the performance wasn't worth it - return under the DSR?

Naughty I know, but there you go

 

[norm]

You might not even be allowed to return that under DSR if they can tell it's been used.

You have the right to examine it as you would in a shop. But no reasonable person could expect to be able to unbox gfx cards and fire them up as they please.

 

[arknor]

you don't even have to return a DSR in its original packaging?

But no reasonable person could expect to be able to unbox gfx cards and fire them up as they please

Display model? you wouldn't expect to see a TV fired up in a shop either but you might expect a display model you can look at.

But in the ops case he should be able to tell all he needs to from benchmarks and how they compare to his current cards benchmarks

 

[WKN]

the performance wasn't worth it

There's plenty of review sites & Youtube videos of this graphics card you're after, surely you will get a idea of the performance from that

 

[Kenai]

One of the wonderfully unfair on retailers aspects of the DSR is that despite the intention being to allow you to inspect as you would in a shop - in this case, look at the box - the actual regulation as it is written means you can usually happily get away with actually using or testing something way way beyond that and still return it.

 

[Aod]

And technically, the retailer must cover the return shipping too!

 

[tom_e]

And technically, the retailer must cover the return shipping too!

I'm sure I read on here the other day that there's been a change so this is no longer the case.

 

[BDEE]

Customer covers the shipping on DSR.

Just look on a review site for benchmarks. Bit unfair on the retailer tbh.

 

[[TW]Fox]

Retailer covers the shipping UNLESS they state in the T&C's that the customer must cover it.

The DSR's are very heavily biased in favour of the consumer - it seems ridiculous you can throw all the boxes in the bin and STILL get a full refund.

However I do wonder whether the net benefit of the DSR is such that it ends up not costing retailers any money. After all, numerous people now have the confidence to buy things they wouldnt have bought before knowing they can safely return it under the DSR if it isn't what they expected. I wasn't sure if the hype around the Dell IPS monitors was quite what it was made out to be. So I ordered one with a view to DSR'ing it if it wasn't any good. It was excellent, so I kept it. I probably wouldnt have bothered without that option being available to me. Though obviously I guess something like a monitor is entirely the sort of thing the DSR was designed for, given in the olden days you'd be able to look at a display model.

 

[~Divine~Wind~]

You might not even be allowed to return that under DSR if they can tell it's been used.

You have the right to examine it as you would in a shop. But no reasonable person could expect to be able to unbox gfx cards and fire them up as they please.

Simply put, rubbish.

The DSR are VERY consumer sided.

As long as you follow the procedure you'll be fine to return it, bit less faff just to check review sites tho.

 

[norm]

Simply put, rubbish.

The DSR are VERY consumer sided.

As long as you follow the procedure you'll be fine to return it, bit less faff just to check review sites tho.

Get a clue, you think your view suddenly supercedes the interpretation of the act as given by the OFT?

"The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop."

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained/

Walk into PC World or any other computer retailer and see how far you get trying to unbox graphics cards and load them into a PC.

 

[scratch]

Get a clue, you think your view suddenly supercedes the interpretation of the act as given by the OFT?

"The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop."

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained/

Walk into PC World or any other computer retailer and see how far you get trying to unbox graphics cards and load them into a PC.

I think it's you that needs to get the clue buddy and stop being so condescending at the same time..even your link contradicts what you're saying!

DSRs do not link cancellation rights with your ability to resell items as new. Unless the item falls under the cancellation exemption , customers can cancel a contract and return the goods to you even if they have opened and tested the goods and, as a result, you are unable to resell them.

The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods, then they have not breached their duty to take reasonable care of the goods.

In these circumstances, you cannot insist that customers return the goods as new or in their original packaging. You may ask customers to take care when they open the package or return goods with the original packaging, but you cannot insist on this.

The DSRs do not provide for goods to be returned in a fit state for resale.
You should think carefully about your packaging and how easy it is to open and put back together so that the integrity of the product can be maintained to enable resale.

 

[PhillyDee]

Get a clue, you think your view suddenly supercedes the interpretation of the act as given by the OFT?

"The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop."

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained/

Walk into PC World or any other computer retailer and see how far you get trying to unbox graphics cards and load them into a PC.

I run a business, any damage caused by the customer and you still have to refund in FULL within 30 days. No exceptions. Even if they jump up and down on it, wash it under a tap and cover it in chocolate, and you STILL have to give a full refund. If you think they have not taken 'reasonable care' then you must take them to court to recover the money.

Regardless of what you 'think' (and this is your own interpretation above) customers can do what the hell they like with the item. You even have to refund even if the item has not been sent back.

 

[iamtheoneneo]

what an incredibly ****** thing to do. with the 100 of review sites out there , there is no need to do this.

plus its a pretty clear abuse of the system and whilst you may get away with it today , if theres enough people out there doing this it wont be long before rules are changed, and no doubt good willing customers get screwed as a result.

 

[harshuk]

what an incredibly ****** thing to do. with the 100 of review sites out there , there is no need to do this.

plus its a pretty clear abuse of the system and whilst you may get away with it today , if theres enough people out there doing this it wont be long before rules are changed, and no doubt good willing customers get screwed as a result.

What he said

 

[MOOGLEYS]

Get a clue, you think your view suddenly supercedes the interpretation of the act as given by the OFT?

"The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop."

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained/

Walk into PC World or any other computer retailer and see how far you get trying to unbox graphics cards and load them into a PC.

Have you even read your link.. Quite clearly states items can be opened and tried and they do not have to be packaged as new or in a re-saleable condition when returned.

The purpose of the DSRs is to allow customers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods, then they have not breached their duty to take reasonable care of the goods.
In these circumstances, you cannot insist that customers return the goods as new or in their original packaging. You may ask customers to take care when they open the package or return goods with the original packaging, but you cannot insist on this.
The DSRs do not provide for goods to be returned in a fit state for resale.
You should think carefully about your packaging and how easy it is to open and put back together so that the integrity of the product can be maintained to enable resale.

 

[Fourstar]

You even have to refund even if the item has not been sent back.

How the heck does that work?

 

[MOOGLEYS]

How the heck does that work?

It is up to the retailer to claim the cost of the goods and any costs involved in claiming back.

If the consumer gives notice to cancel under DSR the refund must be made within 30 days no matter if the goods are returned or not.

Silly system and I doubt many retailers follow this but it is the law. The only legal requirement is that you make the goods available for collection by the retailer.

 

[Fourstar]

It is up to the retailer to claim the cost of the goods and any costs involved in claiming back.

If the consumer gives notice to cancel under DSR the refund must be made within 30 days no matter if the goods are returned or not.

Silly system and I doubt many retailers follow this but it is the law..

Blimey, didn't know that. I'd always assumed the goods had to be received by the retailer before a refund.

Almost sounds like a scammer's paradise.

 

[[TW]Fox]

How the heck does that work?

Badly. It's ridiculous. You can then attempt to recover the money back if the customer doesn't send the item, but, seriously? What? Who even thought up that idea?