DSR Refund Method?

Terrier_Jimlad · 28 Feb 2013 at 19:03

Having a mare with a M&S, they basically screwed up my order so it had to go back and I have requested a refund through DSR. I paid originally via my HSBC Visa Debit card but they're saying that they are unable to refund my card, and have to send me a cheque via post. The problem is, i very rarely have time on a Saturday to go to the bank and pay a cheque in.

As far as I was concerned, DSR protected me from being in-convenienced by the process of returns. Are they allowed to refund me via cheque?

MrMoonX · 28 Feb 2013 at 19:05

wait what? you cant go put a cheque into a bank, not even at lunch time, it takes 2 minutes using the automated machines :rolleyes:

tribz · 28 Feb 2013 at 19:08

I presume it's not a local branch. My nearest one for example is 8 miles away in town and by the time I've parked up, it's an hours round trip.

Cleeecooo · 28 Feb 2013 at 19:10

MrMoonX said:
wait what? you cant go put a cheque into a bank, not even at lunch time, it takes 2 minutes using the automated machines

Not everyone has local branches of their bank!

As for the refund method, I had a different card issued to the one I paid with and the payment card cancelled, but my OcUK refund came through just fine.

Burnsy2023 · 28 Feb 2013 at 19:16

You can always post the cheque to your bank with a paying in slip.

Rotty · 28 Feb 2013 at 19:22

Burnsy2023 said:
You can always post the cheque to your bank with a paying in slip.

I've done that loads of times. never had a problem

Terrier_Jimlad · 28 Feb 2013 at 19:51

Burnsy2023 said:
You can always post the cheque to your bank with a paying in slip.

Wasn't aware of that, that'll do me nicely, thank you!

I still think it's bang out of order that they refuse to refund the card.