DX Racer Formula replacement Gas Lift

varkanoid · 27 Dec 2015 at 17:27

I have the black/blue DXRacer Formula and I think I've had it for about a year but not sure whether its still under warranty.
When I sit on the chair sometimes it goes down (no I am not THAT heavy!) as though the gas lift is faulty. Just wondered if anyone knows where you can get replacements gas lifts from ?

:confused:

*Rich* · 28 Dec 2015 at 11:39

Providing it has a standard 50mm diameter hole in the base, then you can get them on the bay or rainforest for about £15, you can also get different heights if you find yours doesn't go low or high enough.

varkanoid · 28 Dec 2015 at 17:52

Thanks. I contacted DXRacer and also found my invoice and as its still under warranty quite clearly OCUK should help me so I posted in the CS.

*Rich* · 28 Dec 2015 at 19:13

Might be quicker contacting the manufacturer as they may just send you a new gas ram without having to send the entire chair back. Just saves hassle.

Not sure what customer support is like at 'DXRacer'.

varkanoid · 28 Dec 2015 at 21:45

They wont send me a gas lift they told me to contact OCUK.

csrogue · 29 Dec 2015 at 15:29

That's pretty poor support. It would have been easier for them to despatch a replacement lift rather than having to return to ocuk. Either way hope you get your issue resolved soon.

I'm hoping to order one of the king series as soon as they are back in stock.

*Rich* · 30 Dec 2015 at 14:35

At least you know how their support is now

Hope you get it sorted pretty soon. OCuk have always been helpful for me.

varkanoid · 12 Jan 2016 at 18:55

OCUK said all they have is a universal one and said they had sent one out but not received anything. So if I get it dont even know if its the right length.

csrogue · 16 Jan 2016 at 00:16

Hopefully its all sorted now, but if not I would contact dxracer eu and ask for a replacement for the gas lift, They are responsible under warranty if it has failed. I'd imagine the problem for OCUK is not having stock of any of the chairs means it would be difficult to send a replacement.

WhiteHawk77 · 5 Aug 2016 at 17:27

varkanoid said:
OCUK said all they have is a universal one and said they had sent one out but not received anything. So if I get it dont even know if its the right length.

Not to bump a older post but I'm having this issue now with my Formula after 14 months, contacted DXRacer and was also told to contact Overclockers, what happened for you in the end?

Evian · 5 Aug 2016 at 21:34

Hope you get it fixed up, My chair goes down a touch not completely broken yet but the seat is starting to crack so i'm not sure if leather repair will work on it as it's fake leather.

- Just realised it's an ancient thread so Varkanoid how did it go?

varkanoid · 27 Oct 2016 at 15:40

sorry only just seen this. I did get the one from OCUK but the universal one didnt fit because the end that fits into the base needs to be a specific shape.
Trying to remember what I did I think in end I just bought one from a DXRacer reseller in Germany it cost me £33 and turned out to be better than the one I got with it as it was slightly longer so the range it extended to was better.

Ismail Karolia · 7 Sep 2017 at 09:53

Ahhh I've got the same problem, with my formula chair. Bought it in February, so quite disappointed. Can anyone from OCUK help? Sometimes it can be ok, but frequently now it starts sinking. Can be really frustrating during a game of CSGO.

varkanoid · 7 Sep 2017 at 14:25

OCUK cant help they will just send you a universal one (if they have a spare) and it wont fit because the DX chairs use a specific one with a certain type of end. The one I bought is still working fine. Also have fun getting the old one off I watched various Youtube videos which didnt really help. A strong rubber mallet and plenty of wacks along with some WD40 helped in the end. Be prepared for about an hours worth of sweat if you dont have the right tools.

varkanoid · 27 Sep 2019 at 17:35

Just to bump an old thread the gas cylinder I bought back in 2017 is failing again. These things dont last long do they and I`m not particularly heavy or use the chair more than a couple of hours sometimes never. Need to find where I got it from again.