E.A Support - Yet even more incompetence (Banned Account)
- Thread starter Gimpymoo
- Start date
Have to agree on this, using paypal dispute under these circumstances will result in the same thing happening with valve/steam, apple and most big businesses your account will be frozen or flagged for fraud, what they all could do with looking at is handling these situations better as it can and does happen sometimes when it shouldn't but the customer, even innocent ones, get stone walled.
If it had been a week or 2 and they'd still done nothing then fair enough but not even waiting 48 hours and complaining is taking the mick a bit.
When I raised the dispute, I detailed ALL the information and the reason. It was not a complaint.
Someone at E.A authorised the refund on the basis of the information I gave them. They knew it was not fraudulant activity, all they had to do was read the dispute.
"I am requesting a refund owing to case number xxxxxx-xxxxxx"
Not
"My account was hacked, I did not authorise this purchase".
Someone at E.A authorised the refund on the basis of the information I gave them. They knew it was not fraudulant activity, all they had to do was read the dispute.
"I am requesting a refund owing to case number xxxxxx-xxxxxx"
Not
"My account was hacked, I did not authorise this purchase".
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Caporegime
- Joined
- 18 Oct 2002
- Posts
- 33,188
Am I missing something you raised a paypal dispute, I assumed this was with paypal. So you have one company trying to issue you a refund, but before they can, you have the other company, paypal, reverse the charge, commonly done with hacked/fraudelent use, as in, someone finds out and reverses the paypal charge.
EA will when trying to do a refund, see a reversed charge, and assume something dodgey is going on? As someone else had said, I think almost any company would react the same.
Essentially ignore the refund part, you made a payment, the payment apparently happened, then they see the payment reversed over a dispute, what should they do at this point? In 99/100 cases in this situation it will be someones hacked account trying to buy things and banning the account is the safest method to stop anything else being done.
I also assume you wanted them to refund the difference, IE say the membership is £10, and paypal charged £14, they were going to refund the £4 but in the meantime you filed a dispute and paypal reverse the full £14 charge. What exactly did you expect EA to do at this point.
I'd prefer my account was banned temporarily so someone didn't manage to put through loads of orders for any reason and cause havoc while they are unsure whats going on.
Sometimes companies, like my M&S credit card, are WAY to over the top in refusing orders and locking a card down to check whats going on, sometimes its a case of safety/security first over a day or two inconvenience.
WOW.
Just received an email from E.A
They have appologised for the lack of communication and frustration and given me 4 months free membership.
Overall, I am happy at the outcome.
And Kudos to the E.A rep for their pro-activeness in contacting me.
To whomever you are at E.A, thank you.
Drunkenmaster, when you raise a Paypal dispute, Paypal alone do not make the decision, at first it goes through mediation.
You put your point to the seller and the seller give their side of the story to Paypal. In this instance, E.A agreed to the refund, no questions asked.
Just received an email from E.A
They have appologised for the lack of communication and frustration and given me 4 months free membership.
Overall, I am happy at the outcome.
And Kudos to the E.A rep for their pro-activeness in contacting me.
To whomever you are at E.A, thank you.
Drunkenmaster, when you raise a Paypal dispute, Paypal alone do not make the decision, at first it goes through mediation.
You put your point to the seller and the seller give their side of the story to Paypal. In this instance, E.A agreed to the refund, no questions asked.
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I agree with you VeNT.
This all started because I had no faith in their internal processes so when I followed them, I got nowhere untill I shouted from the top of a tree so to speak.
Credit where it is due though, when they did get it right, they were very prompt and very helpfull.
This all started because I had no faith in their internal processes so when I followed them, I got nowhere untill I shouted from the top of a tree so to speak.
Credit where it is due though, when they did get it right, they were very prompt and very helpfull.
Associate
- Joined
- 7 Jul 2010
- Posts
- 165
to let the order to be completed! What sort of english is that?
Soldato
- Joined
- 30 Sep 2009
- Posts
- 2,908
- Location
- Merseyside. UK
If only EA had the same level of service and support as Logitech give it's customers.
what a nicer world it would be
what a nicer world it would be
lol, thank god I never play any EA games but I swear this company is running for worst support of the year
Their customer service advisor's must be real dicks lol
Are you sure about that? there's a company that can top them all. It's called British Telecom.
You'll have holes in your walls and most likely no working computer after many hours from bouncing about from department to department that leads to the same place from 40 different numbers. Worst of all with no outcome at the end of the day. Probably an aggravating headache as well with so much frustration building up from being patronized.
Soldato
- Joined
- 23 Jan 2007
- Posts
- 4,071
- Location
- Glasgow
If only EA had the same level of service and support as Logitech give it's customers.
what a nicer world it would be
agreed, fantastic support. had a hardware fault with my almost three year old mouse, and within 24hr they couriered out a brand new £80 replacement (almost double what i initially paid).
Some companies fail to understand that if they treat their customers well, they will likely return.
sorry, back on topic
