E-on what a joke.

pastymuncher said:
Is that a joke? They were the worst energy company i had ever been with. I moved from British Gas to them a few years ago and was locked into their fixed price deal until October last year. For the first 18 months and despite constant pestering from me, they didn't bill me for my Gas usage. I was providing them with monthly Elec and gas readings yet they never billed me for gas, just the elctricity. Every time i phoned up and after being on hold for over 30mins they either cut me off or transferred me to another department who then cut me off. They never answered emails and they have by far the worst customer service i have ever encountered. Eventually the only way i got it sorted was by sending recorded delivery letters to everyone at head office i could find a name for. They finally provided me with a "case officer" to sort things out (who i still couldn't get through to on the telephone despite having a "direct dial" number) yet it still took over four months to sort things out. Luckily my direct debits were enough to cover the whopping bill for the gas. For all my troubles they gave me a credit of £20!! Absolute joke of a company and as soon as my contract was up i swapped to M&S Energy who have been great so far.
Click to expand...

Swings and roundabouts, I've been using them for 6 years with no issue. Far better than my Npower and E-On experiences.
 
My water company just upped my water bill from £330 ish last year to an estimated £450 for the coming year O.o

When I first moved in British gas estimated my monthly usage at £150 for my electric and £130 for my gas, I called and gave them meter readings and they advised me that it was wrong and they dropped the bills to £65 for my electric and £50 for my gas. This then went back up steadily each month over the last year to be nearly £120 again :(
 
E-ON are a strange bunch. Not exactly quick at sorting things out (2 months to replace a non functioning meter) and their web site is pretty unreliable. They seem honest enough with the Direct debit situation though.

I was in credit by well over £200 at one point. Six months after moving in they knocked the direct debit down to £18pm, from £90. They probably finally worked out I wasn't planning on running a tanning salon in my flat. Having just submitted my readings, I'm still £90 up. I guess the crazy estimates will start again in a month or so.

At most I reckon I should be paying £60pm. All electric.
 
You must log in or register to reply here.
Back
Top Bottom