E22.biz have you used them ?? ive got problems help

Status
Not open for further replies.

winter zombie

winter zombie

winter zombie

Associate
Joined
21 Apr 2012
Posts
40
Location
Mansfield,Nottinghamshire
Hi

i placed a order with E22.biz on tuesday and payed via paypal (thank god)
then later that evening i had a email saying they had received my order and is now being processed
with a order number

so its now saturday and still nothing. i emailed them yesterday asking were my order is but no reply !

my order total is just under £20 but £4.50 of that is postage cost
all ive ordered is Sleeving Sample Pack,Stealth Combs Clear,Teleios - Gold.

and so i expected it to be here by now.

what to do as they dont have a phone number and they are not replying to emails !?!?!
 
touch said:
Their website says 1-2days for dispatch and 1-3 business days for delivery. That gives you a delivery window of Thursday to next Tuesday.
Click to expand...
well i ordered it tuesday, so it should have been dispatch no later than thursday. and then royal mail first class delivery 1-3 days. so from friday-saturday (today) or monday so no later than monday. but so far ive not had any dispatch notice or a reply back from my email.

i do hope they are busy and i hope business is good, but i think its a basic customer service to keep the payed customer in the loop with whats happening with their order. if they can not handle the amount of business they have then more staff or if this is not possible then at least update their store front so customers know .

its also because i expect the same service as i get from overclockers.co.uk Removed.

great service from them all with fast dispatch times and delivery, and they keep the customer informed on whats happening with their order.

well i will have to see if anything turns up monday or if i get a reply back from my email.
 
Last edited by a moderator:
From the website it looks like a very small company that deals mostly with custom work. Poor form for the lack of communication (take it you've checked your spam folder) but I wouldn't worry about it just yet.

All through paypal anyway so no worries about getting your money back but it will probably turn up in a few days.
 
pastymuncher said:
If nothing turns up in a few days or they do not reply to you here is their Facebook page and here is the owners Twitter page.
Click to expand...
Hi

yes i have messaged them on facebook and twitter.
this is the auto reply i got from facebook...

""Thanks for contacting E22.

One of the team members will review your message shortly.

For a quicker reply please email [email protected].

Thanks - E22 Team
1f642.png
""
 
Jono8 said:
At what time did you contact them on Friday? You do realise it is the weekend right ? :p
Click to expand...
yes of course i understand its the weekend but that should not stop them from working, most of us work on the weekend. and with the power of the magic internet i would assume they can receive my message on their phone,laptop or home pc. and with the owner Nate George been on twitter and E22 facebook page who i have messaged.

maybe in just expecting a good high standard of service that im used to getting when shopping online but not getting from this company
 
No it is not about having a "good high standard of service", you seem to be expecting a level of service that a larger company would give you from what appears to be a very small company. Not every company works weekends, particularly small specialist ones, and just because it is possible to check emails at any time doesn't mean that they will or even if it is reasonable to expect them too.

Frankly you are coming across as overly demanding and unrealistic.
 
memyselfandi said:
No it is not about having a "good high standard of service", you seem to be expecting a level of service that a larger company would give you from what appears to be a very small company. Not every company works weekends, particularly small specialist ones, and just because it is possible to check emails at any time doesn't mean that they will or even if it is reasonable to expect them too.

Frankly you are coming across as overly demanding and unrealistic.
Click to expand...
i dont think im been demanding or unrealistic at all, ive brought and payed for some products and and in return i expect them to be with me in a fair time.

lets see what tomorrow brings.

touch said:
No, most people work monday - friday.


He probably does receive messages but most people wouldn't work on their days off either.
Click to expand...
Most people don't work just monday to friday, you must be very naive. almost 99% of all shops in your town just like my town don't close on a friday and then re-open on monday again.
millions of people work at the weekend and some have to work 6 days a week, every week.
people who have a job that's only monday to friday are very few and far between.
 
Last edited by a moderator:
I'm sorry but lol .... Yes some people do work weekends ... but to say that people who work only Monday to Friday are few and far between ...

Again, you don't seem to realise that this is a small company with just a couple of employees. You whole point is moot anyway as their website clearly states their hours as being 9am-5pm Mon-Fri so if you got no reply on Friday then you wouldn't get one until tomorrow.
 
winter zombie said:
i dont think im been demanding or unrealistic at all, ive brought and payed for some products and and in return i expect them to be with me in a fair time.
Click to expand...
You ordered on Tuesday, the website clearly states:
1-2days for dispatch and 1-3 business days for delivery.

So if they sent it Thursday going by what they clearly state it might not turn up until Tuesday and that's when you should start moaning, not now. You are coming across as ridiculous as has been pointed out by a few people now.
 
winter zombie said:
Most people don't work just monday to friday, you must be very naive. almost 99% of all shops in your town just like my town don't close on a friday and then re-open on monday again.
millions of people work at the weekend and some have to work 6 days a week, every week.
people who have a job that's only monday to friday are very few and far between.
Click to expand...

All of that is irrelevant as their website states - "Office Hours : Mon – Fri : 9am – 5pm"
 
I've used them before several times without a problem. The owner is a young chap called Nate. It's his side line business, he also co-owns hex gear.

Comms are always really bad but I've never not got an order.
 
Status
Not open for further replies.
Back
Top Bottom