EARS? What is it?

mjd · 16 Dec 2008 at 13:01

I am in the process of completing an application for job with Capgemini.
One of the desired skills is a working knowledge of EARS.
Tried googling, but a bit difficult to narrow down the results as I havent come across it before.

Any info would be great!

Morba · 16 Dec 2008 at 13:03

google EARS as an acronym?

or jsut ring and ask

Atrox Moris · 16 Dec 2008 at 13:03

http://www.acronymdb.com/acronym/EARS

Whiskas · 16 Dec 2008 at 13:03

The floppy chunks of skin and cartilage at the sides of your head??

Cookie-Monster · 16 Dec 2008 at 13:04

http://www.ears.org.uk/

pfft I prefer my answer

Snakedoctor · 16 Dec 2008 at 13:05

Whiskas said:
The floppy chunks of skin and cartilage at the sides of your head??

Could be corn ears.

Greebo · 16 Dec 2008 at 13:06

Small point, if you don't know what EARS is then aren't you lacking one of the desired skills?

Morba · 16 Dec 2008 at 13:08

Greebo said:
Small point, if you don't know what EARS is then aren't you lacking one of the desired skills?

No, because a lot of times companies use different names for things or (as a quick google shows) there are lots of EARS acronyms

tomwalker · 16 Dec 2008 at 13:12

Its there call logging software...

Cosimo · 16 Dec 2008 at 13:13

Try EARS ticketing system :

https://service-center.nar.capgemini.com/

Greebo · 16 Dec 2008 at 13:17

Morba said:
No, because a lot of times companies use different names for things or (as a quick google shows) there are lots of EARS acronyms

Which makes it pointless to ask on a forum and have 50 wrong answers given then?

Best to ask them directly.

Gilly · 16 Dec 2008 at 13:25

Extended Action Request System.

It's rubbish.

Greebo · 16 Dec 2008 at 13:26

Or even better, go to Capgemini website and put EARS into their website search engine which lists 18 success stories involving Capgemini and their use of EARS.

So it is as per Simulatorman states.

I do sometimes wonder where people's initiative have gone nowadays.......

Memphis · 16 Dec 2008 at 13:28

Take the opportunity to avoid working for Capgemini

.

tomwalker · 16 Dec 2008 at 13:35

Memphis said:
Take the opportunity to avoid working for Capgemini .

I concur

bledd · 16 Dec 2008 at 13:47

Expert At Ramming Sheep

Morba · 16 Dec 2008 at 13:51

bledd. said:
Expert At Ramming Sheep

perfect from a welsh man

mjd · 16 Dec 2008 at 15:43

Thanks for all the input - some useful points made

The 'desirable' skills are just that. I consider these to be the bonus skills beyond the essential skills.
The job market 'round here is diabolical ICT wise, so sadly I cant pick and choose. If you happen to know any better employers hiring in my area I'm all EARS!
Granted I hadnt heard of EARS before, but have used umpteen helpdesk systems so I doubt it will present any significant hurdles for me. I wouldnt dream of phoning someone and more or less admitting point blank that I didnt know what it was....hardly makes for a promising application.

bledd · 16 Dec 2008 at 15:52

Morba said:
perfect from a welsh man

i stick to what i'm good at, coal and sheep

a1ex2001 · 16 Dec 2008 at 16:08

Gilly said:
Extended Action Request System.

It's rubbish.

It's a chop job on Remedy for fault call logging and change reques authorisation, it is pretty average as is every other Remedy install I've ever laid eyes on. I've never seen the base package but as soon as companies start customising it they seem to get caught in a web of not delivering what the end user actually wants or needs but what middle managment thinks is important.

Anyways back on topic I'd never heard of it before I joined Cap and assuming you have an IQ in double figures you'll be able to pick it up in about 5 minutes once someone explains the crazy way it's been setup.