Ebay 30 days returns vs direct from a website?

Ice Tea · 1 Aug 2019 at 03:27

Is there any difference between Ebays 30 day return or buying direct from a UK website when paying with Paypal , Are they both the same or is one better than the other when it comes to returning items you're not satisfied with?

LuckyBenski · 1 Aug 2019 at 07:52

I expect they're both a result of the distance selling regulations (DSR) so check those.

Ice Tea · 1 Aug 2019 at 08:49

I hate sending stuff back as it means someone else gets something that's already been opened but it seems to be the only way you can find out the hardware version of an item as support rarely knows what stock they have.

I just wondered if Ebay had any better protection against any types of hidden restocking charges or partial refunds that some sites threaten you with to try and force you to keep an item that is of no use too you.

sanaxe1 · 1 Aug 2019 at 11:04

Ebay tends to be better as they will step in for the buyer if any problems were to arise.

keylion · 1 Aug 2019 at 12:14

Yes as above. If you're worried about restocking fees then eBay is probably the better option. It is worth checking to make sure the seller accepts returns before buying.

Liquidfox · 1 Aug 2019 at 12:31

LuckyBenski said:
I expect they're both a result of the distance selling regulations (DSR) so check those.

DSR were replaced in June 2014 by Consumer Contracts Regulations.

Ice Tea · 1 Aug 2019 at 12:48

Cheers all for the feedback , I know amazon does no quibble returns but they seem to be getting expensive.

Plus it's annoying when you ask a question in the comment section what version a board is and you get 3 different answers.

Psycho Sonny · 1 Aug 2019 at 13:08

Ice Tea said:
Is there any difference between Ebays 30 day return or buying direct from a UK website when paying with Paypal , Are they both the same or is one better than the other when it comes to returning items you're not satisfied with?

buy from ebay - they have to provide you with means of postage.

buy from wesbite you return at your own cost.

Puzzled · 1 Aug 2019 at 13:28

On Ebay if you put a reason for return that isn't your fault (item not as described for example) then you shouldn't have to pay return postage.

Noticed quite a few companies want you to pay to send something back now which can sometimes be more expensive than the item.

Ice Tea · 1 Aug 2019 at 14:36

Thanks both for the great info , this was the type of feedback i was after.

rhysduck · 1 Aug 2019 at 15:25

Ice Tea said:
Cheers all for the feedback , I know amazon does no quibble returns but they seem to be getting expensive.

Plus it's annoying when you ask a question in the comment section what version a board is and you get 3 different answers.

This is because people don't realize that the question is not directed at them, and more a of a general "can you answer this question" type of question.

I love the answers that go ... "No sorry, didn't use it for that purpose" or the "No sorry, bought it but sent it back due to damaged box"

COYS · 1 Aug 2019 at 15:27

Remember also, paypal offer free return postage up to 12 times per year if you pay with them

Puzzled · 1 Aug 2019 at 18:48

rhysduck said:
This is because people don't realize that the question is not directed at them, and more a of a general "can you answer this question" type of question.

I love the answers that go ... "No sorry, didn't use it for that purpose" or the "No sorry, bought it but sent it back due to damaged box"

Or just "I don't know".
Brilliant

Pawnless Endgame · 1 Aug 2019 at 20:35

For damaged items or items not as described on eBay, I'm getting different answers on Google. It's either 30, 45, 60 or 90 days. Any idea which one it is?

If you paid by PayPal though, then you're protected for 180 days. I'm not sure why it would take someone half a year only for them to say that it's not as described or they don't like the item and then goes on to rinse the seller.