eBay advice :(
- Thread starter joxang
- Start date
His feedback is about 50 I think, all positive. Can't see anything he's bought in the past that's this expensive though.
I can't unlink bank details/cards etc as paypal locks everything the moment someone initiates a dispute. If you initiate a withdrawal from your paypal (which I did yesterday, just as a matter of routine) paypal cancel it. Also, paypal take the money from you first, so I'm currently £580 in the red without any decisions having been made.
I'm very surprised that no-one's sued them.
I can't unlink bank details/cards etc as paypal locks everything the moment someone initiates a dispute. If you initiate a withdrawal from your paypal (which I did yesterday, just as a matter of routine) paypal cancel it. Also, paypal take the money from you first, so I'm currently £580 in the red without any decisions having been made.
I'm very surprised that no-one's sued them.
So you didn't have anything actually in the paypal account?
IANAL but can't you tell your bank to cancel the link with paypal and say that you refuse to let any money be withdrawn from your account to paypal?
As to why nobody's sued them, its all cost. A lawyer's going to cost way more than £580, people just can't afford it
Man of Honour
- Joined
- 21 Nov 2004
- Posts
- 46,282
Expect to pay the money back OP
This tbh. Ebay can just payback the money and then you will owe them. Ebay is risky for sellers, no doubt about that.
Soldato
- Joined
- 4 Apr 2003
- Posts
- 8,059
This, it is the only way for anything of any value.
It is what I do, people still come from 100+ miles to collect stuff and pay the going rate for the item.
Doesn't hamper your sales at all unles you are a business seller and volume or logistics makes it too difficult.
OP, sorry to hear about the problems though. As the buyer has said he has taken on holiday, it could easily have been damaged in transit. You may be ok on this one due to time and use but you never know.
I think you will end up having to accept the item back and refund tbh. Ebay is just like a glorified retailer these days.
I recently sold an item on ebay and the buyer emailed me to say he had not received it but luckily I had sent it using Parcel Force and so could provide evidence that he had signed for it. He replied saying 'Oh yeah, sorry, I bought two identical items that day so it must be the other seller'.
I recently sold an item on ebay and the buyer emailed me to say he had not received it but luckily I had sent it using Parcel Force and so could provide evidence that he had signed for it. He replied saying 'Oh yeah, sorry, I bought two identical items that day so it must be the other seller'.
how do you get away with this on eBay? if you decline to let the buyer pay using PayPal surely they just give you negative feedback and you get a strike for breaching the seller terms?
Soldato
- Joined
- 24 Apr 2011
- Posts
- 5,455
Well, since you are all slating buyers, let me say my small story. (if you tell me to, I'll make a thread of my own)
I bought a phone, 150GBp odd, received in perfect condition, and left good feedback. 2/3 weeks later, phone starts acting up. I DIDN'T DROP THE PHONE, not got it in contact with water, nor removed battery when phone was working, or charged with an un-official charger....well, the screen started going black. I need to unlock/relock for minuted to maybe get 1 second of light and read a message. Its simply the mobile has gone haywire after 2/3 weeks.
I contact the seller and he tells me its been more than 1 week so he can't accept a return, and my warranty is only valid at an HTC store. Well, I live in Malta, no HTC stores here. So I tell him and he tells me to contact Italy. I tell him that its stupid, because if you buy something like a laptop from a shop and it doesn't stop working, you go to the shop not the laptop maker.
ANYWAYS, from then on I keep sending him e-mails, only to get automated messages along the lines of 'we will look into the case..............we have not gotten an answer from the warehouse yet'.
Time goes by, get 3/4 automated messages and contact eBay. They tell me to file a complaint. Well, my 45 days passed, BECAUSE I WAS EXPECTING TO GET AN ANSWER FROM THE SELLER. So not only did the seller do f*ck all about my problem, but he even 'cheated' me from the possibility of doing a complaint.
Well, I contacted ebay and they asked again for the item number and the seller.
What do you say about this? its not my fault, and I got ****** over TWICE by the seller.
SORRY to hijack your thread, but I was meant to do a thread about this for ages
Seeing as this thread talks about something like this I posted it
To answer you, tell him clarity is subjective. If for me a picture is VERY clear, for you it might not be that much clear. Tell him what you sent is 100% un-damaged and anything that happened after was his fault.
I bought a phone, 150GBp odd, received in perfect condition, and left good feedback. 2/3 weeks later, phone starts acting up. I DIDN'T DROP THE PHONE, not got it in contact with water, nor removed battery when phone was working, or charged with an un-official charger....well, the screen started going black. I need to unlock/relock for minuted to maybe get 1 second of light and read a message. Its simply the mobile has gone haywire after 2/3 weeks.
I contact the seller and he tells me its been more than 1 week so he can't accept a return, and my warranty is only valid at an HTC store. Well, I live in Malta, no HTC stores here. So I tell him and he tells me to contact Italy. I tell him that its stupid, because if you buy something like a laptop from a shop and it doesn't stop working, you go to the shop not the laptop maker.
ANYWAYS, from then on I keep sending him e-mails, only to get automated messages along the lines of 'we will look into the case..............we have not gotten an answer from the warehouse yet'.
Time goes by, get 3/4 automated messages and contact eBay. They tell me to file a complaint. Well, my 45 days passed, BECAUSE I WAS EXPECTING TO GET AN ANSWER FROM THE SELLER. So not only did the seller do f*ck all about my problem, but he even 'cheated' me from the possibility of doing a complaint.
Well, I contacted ebay and they asked again for the item number and the seller.
What do you say about this? its not my fault, and I got ****** over TWICE by the seller.
SORRY to hijack your thread, but I was meant to do a thread about this for ages
Seeing as this thread talks about something like this I posted itTo answer you, tell him clarity is subjective. If for me a picture is VERY clear, for you it might not be that much clear. Tell him what you sent is 100% un-damaged and anything that happened after was his fault.
Bad luck, but I think that's the risk you take buying used items. If you want a warranty buy new from a retail shop. Private sellers on eBay, classifieds, forums etc. do not owe you a warranty. As long as the item is as described there's not a lot you can do. Unless you can prove the seller lied about the condition they haven't done anything wrong, so you should check things very thoroughly upon receipt.
Soldato
- Joined
- 24 Apr 2011
- Posts
- 5,455
Should have probs said it.
This was my seller: http://myworld.ebay.co.uk/e_cell/?_trksid=p4340.l2559
This was my item: http://cgi.ebay.co.uk/ws/eBayISAPI....6&ssPageName=ADME:X:AAQ:GB:1123#ht_3493wt_962
Says it has warranty in description.
Has close to 700k feedback, I expected to be dealt with as a human and not a computer/robot.
regardless of the volume of sales, 200 negative feedback per month should tell you something there
...If I get ****** here I don't think I'll ever sell through them again. It's a pity because most sales have gone through as smooth as silk. But the risk is too great, especially when you can't afford it.
different story then and maybe worth your own thread, but English law applies and you should refer to the Sale of Goods Act if the seller fails to resolve this. If they don't you can file a small claim online. It's the retailer's responsibility to sort this, not the manufacturer (though HTC may be willing to help if there really is a manufacturers warranty for the phone)
Soldato
- Joined
- 24 Apr 2011
- Posts
- 5,455
thats 1% of the total salesregardless of the volume of sales, 200 negative feedback per month should tell you something there
I'll look into my own thread
I was going to make one asking for legal UK advice, as I live in Malta I'll make a thread now.
Soldato
- Joined
- 12 Oct 2007
- Posts
- 2,647
Thats irrelevant. Ebay/Paypal doesnt allow you to not accept returns. Unfortunately Joxang may fall foul of the buyers right to open a dispute on "faulty" goods within 45 days.
I assume you mean of faulty or significantly not as described items? Anyway, eBay say this on their Selling Practices policy page:
Now the buyer is arguably just saying he doesn't want the item because it doesn't perform well enough. It's not necessarily faulty, and he could be a crap photographer, and as said he may have chosen the wrong lens for his camera.
Also for reference this is the page about setting a return policy. As a private seller I always choose "Returns not accepted" on all my listings.