Hi all,
Not sure quite where else to ask hence the post here. It's semi relevant as I've just sold a laptop through ebay (for spares and repairs, but with screen and mobo in tact so would boot).
I was pushed very heavily into using their own shutl delivery service, but as it was cheap I went along with it.
My first issue, is that I paid for a 2-3 day service (which made no mention of weekdays) and the parcel arrived 7 days later (including a weekend so 5 days if we're being generous). It even showed up in ebay as "5-7 day delivery".
I emailed shutl to complain before the item arrived and was told:
- that weekends don't count (despite this being nowhere in ts and Cs),
- that as I had dropped off in an evening, that day didn't count
- and that even then, they couldn't entertain refunds for small delays. (it was a day late even with their two get outs)
The item has now arrived at the other end, but the buyer claims its damaged (screen smashed, won't boot).
I've seen no evidence of this yet but having preemptively looked at the refund pages on the shutl site, I now see an exclusions page that covers just about everything under the sun (and certainly 90% of items sold on ebay). This isnt a list I was shown during the buying process but it does say that 'electronic goods' are not covered.
I've entrusted ebays official partner with my delivery and its arrived late and destroyed. Where do I stand?
Not sure quite where else to ask hence the post here. It's semi relevant as I've just sold a laptop through ebay (for spares and repairs, but with screen and mobo in tact so would boot).
I was pushed very heavily into using their own shutl delivery service, but as it was cheap I went along with it.
My first issue, is that I paid for a 2-3 day service (which made no mention of weekdays) and the parcel arrived 7 days later (including a weekend so 5 days if we're being generous). It even showed up in ebay as "5-7 day delivery".
I emailed shutl to complain before the item arrived and was told:
- that weekends don't count (despite this being nowhere in ts and Cs),
- that as I had dropped off in an evening, that day didn't count
- and that even then, they couldn't entertain refunds for small delays. (it was a day late even with their two get outs)
The item has now arrived at the other end, but the buyer claims its damaged (screen smashed, won't boot).
I've seen no evidence of this yet but having preemptively looked at the refund pages on the shutl site, I now see an exclusions page that covers just about everything under the sun (and certainly 90% of items sold on ebay). This isnt a list I was shown during the buying process but it does say that 'electronic goods' are not covered.
I've entrusted ebays official partner with my delivery and its arrived late and destroyed. Where do I stand?
