Ebay buyer requesting return of NTSC gamecube game because she didn't know what an NTSC game is. Adv

Jupiter

Jupiter

Jupiter

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I sold a US version gamecube game for just £2.26 or so (£1.26 postage).

The buyer clearly doesn't know the difference between NTSC and PAL gamecube games and so shortly after receiving it they asked for a refund because it wouldn't work in their UK gamecube. In the listing I clearly wrote that it was a US version game.

I have sent a message explaining the situation and have had no response... I think they are waiting for the deadline where eBay just takes money from my account.

I know the amount of money involved here is hardly worth getting worked up about, but I listed the item as it is, sold it, and carried out my side of the deal. It is totally the buyers error and the injustice is too much to bear :rolleyes:

What stance do you think eBay would take on this kind of situation? Any advice to avoid being a whopping £2 out of pocket?
 
If it's clearly advertised as NTSC, eBay will side with you.

Have they actually opened a dispute? If they've only requested a return, you can refuse... unless you offered a 14 day return period.
 
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eBay will side with them. They will open a dispute saying it doesn't work. Doesn't seem to matter what you put in the description nowadays. If buyer doesn't like it they have 6 months to claim a refund in effect
 
MichaelAwkward said:
If it's clearly advertised as NTSC, eBay will side with you.

Have they actually opened a dispute?
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No dispute as of yet, just a refund request which has been abandoned since I explained it to her. Unless she closes the refund request the money will be sucked from my account in a few days.
 
Take the game back at the buyers expense and do it properly through PayPal/eBay... If they can't be bothered to do that (recorded post) then fine, you've done your bit.
 
MichaelAwkward said:
If it's clearly advertised as NTSC, eBay will side with you.
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When I broke up my old Electronic Drum set they have NEVER sided with me as a seller in the three times when someone hasn't read the advert clearly and bought the wrong thing, even if clearly stated in the ad.
 
Greebo said:
eBay will side with them. They will open a dispute saying it doesn't work. Doesn't seem to matter what you put in the description nowadays. If buyer doesn't like it they have 6 months to claim a refund in effect
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The difference is between the buyer saying it doesn't work, and saying it doesn't work BECAUSE it's the NTSC version. Of course if they just claim it doesn't work with no specifics, eBay will side with the buyer as part of their money back guarantee.
 
You could have sold a snapped disc that said in the advert DISC IS SNAPPED WILL NEVER WORK and you'd still get screwed over
 
It was a no returns listing.

So as far as I can work out, the buyer could easily just open a dispute and say the game doesn't work, and claim she tested it in a US gamecube. It just depends on how honest they are.

Also, in the return request there doesn't seem to be an option where the buyer pays return postage? It's either I pay return postage and get refunded, I refuned and don't get the item, or offer a partial refund and don't get the item.
 
OP, seriously stop wasting your time. eBay is a shambles at best.

Just accept the return and put it down to a lesson learnt. The alternative is that you makes youself angry, and end up having to accept the return anyway.
 
You need to ask eBay to step in...

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But then it depends on the specifics of the return request. You can also appeal within 30 days of eBay stepping in and refunding the buyer if you don't respond to the return request.

Whether it's worth it for £2 odd is something for you to decide.
 
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I'm certain that the return is at the buyer's expense. Ebay won't provide a refund until they return it.
 
muon said:
I'm certain that the return is at the buyer's expense. Ebay won't provide a refund until they return it.
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Only when a return period is offered and the buyer has simply changed their mind. For items not as described or faulty, the seller pays the return postage.

People on this forum seem to have so much trouble with eBay, but I sell and buy stuff on it all the time and I've never had an issue.
 
Having taken all the responses on board, I have just sent one more attempt at a peace treaty with the buyer in hopes they will just accept their error.

If they still aren't happy then I'll just pay for return postage and refund it. But if they try to say postage was more than £1.26 then it will be another story altogether.

I generally haven't had too many problems with eBay, but it does make me very uneasy that most issues I have encountered are usually concluded by whether the buyer is an honest person or not.
 
I didn't see the price.

That seriously isn't even worth 5 minutes time.
By time you've made the listing, packaged it up, gone to get it posted.. Must be left in the red?

Easier to Chuck it
 
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