Ebay issue - Batteries

Prophet · 31 May 2015 at 20:27

I won an auction for two original canon batteries, two 3rd party batteries and a charger all to use with my 5D Mk3.

The auction stated the 3rd party batteries were as good as the originals and the seller had 100% positive feedback so I placed a bid an won.

However, the 3rd party batteries are actually not the issue. The two originals are showing a red square in the status section which means they're basically ready for the bin.

I emailed the seller after I found this out asking if he knew this to be the case and that I would like at least a partial refund if not full refund as the batteries shouldn't have been described as they were.

So, this is my first potential ebay case. Do I have grounds to raise a case or I'm I out of luck? If any of you guys have had similar dealing I'd appreciate your input.

Steampunk · 31 May 2015 at 21:16

If the batteries were described as good (or not as dead), and they are dead/faulty, then the seller should refund. If they don't then just open a dispute with Ebay.

Vertigo · 31 May 2015 at 21:52

I'm guessing he didn't elaborate on their condition in the original listing? Sounds very might like he knew full well they were toast and was trying to get rid of them. Yes it's effectively deception by omission but not sure where you'd stand.

That said, eBay generally side with the buyer by default and then put the onus on the seller to prove their case so you'll likely get your money back.

Prophet · 31 May 2015 at 22:08

Steampunk said:
If the batteries were described as good (or not as dead), and they are dead/faulty, then the seller should refund. If they don't then just open a dispute with Ebay.

Vertigo1 said:
I'm guessing he didn't elaborate on their condition in the original listing? Sounds very might like he knew full well they were toast and was trying to get rid of them. Yes it's effectively deception by omission but not sure where you'd stand.

That said, eBay generally side with the buyer by default and then put the onus on the seller to prove their case so you'll likely get your money back.

This is the advert..

This listing includes 2 original canon batteries and 2 third party batteries (but they are as good as canon) + the changer and the UK power code.

I am selling all my kit (7D, 25-105 L lens...etc.) as I am now going with mirror less (Canon EOS M3).

Post via Royal Mail

Happy bidding !!!

Steampunk · 31 May 2015 at 22:27

Prophet said:
This is the advert..

If there's no indication that the two originals are dead/faulty, then they've been missold to you. Contact the seller, and if he won't refund, open an Ebay dispute saying the items are faulty, and they will very likely side with you and refund to you.

No really sure why you're asking the same question over and over. The above is standard procedure and that's why Ebay disputes exist.

Prophet · 31 May 2015 at 22:51

Steampunk said:
No really sure why you're asking the same question over and over. The above is standard procedure and that's why Ebay disputes exist.

Have I asked it over and over? As I explained, this is my first potential dispute and I'm asking for advice so I get it right.

crinkleshoes · 31 May 2015 at 23:14

Open dispute with paypal/ebay... clearly sold faulty, open dispute stating not as described or faulty & you should be fine...

Sh4rkie · 1 Jun 2015 at 10:46

As above open a case, ebay will side with you 99.99% guaranteed

Prophet · 1 Jun 2015 at 11:01

Sh4rkie said:
As above open a case, ebay will side with you 99.99% guaranteed

Cool. I'll get this done later today

Thanks everyone.

Prophet · 1 Jun 2015 at 16:37

Update.

So the seller came back with...

"I am sorry, I can't accept return. The listing itself stated that returns are not accepted. These batteries are used but they were fine up until I sold them. I sold my 7D and all other camera accessories on Ebay as I am now switching to mirrorless. The other point is these are batteries, I have no grantee how you would have changed them and used them while you had them. So i simply can't accept this at this point."

I charged them with the charger supplied in the auction as they were discharged on arrival and emailed him the next day.

Thought this would be his response so I'm going to wait the 10 days and let ebay sort it out.

cheesyboy · 1 Jun 2015 at 16:40

What a muppet.

You can't pull that stuff on Ebay - you'll only get away with it if your buyer is an idiot.

I'm normally reticent to break out the red dot, but this guy is probably deserving of a bad feedback.

Steampunk · 1 Jun 2015 at 16:48

Prophet said:
Update.

So the seller came back with...

I charged them with the charger supplied in the auction as they were discharged on arrival and emailed him the next day.

Thought this would be his response so I'm going to wait the 10 days and let ebay sort it out.

Yep, the first step is to contact the seller and give them a chance to sort it, and now he's refusing, you just open an Ebay claim against him for shipping a broken product. Ebay will side with you.

Prophet · 1 Jun 2015 at 16:50

Steampunk said:
Yep, the first step is to contact the seller and give them a chance to sort it, and now he's refusing, you just open an Ebay claim against him for shipping a broken product. Ebay will side with you.

Looks like I have to wait until the 10th before I can progress the case.

I said I'd be happy with a part refund as the other two batteries and charger are fine but he's having none of it. I'll just have a full refund then

Prophet · 10 Jun 2015 at 13:01

Update.

Case now gone to ebay to decide. The sellers last comment claims that I was expecting new battery condition which I've haven't and has stated that I'm messing him around!

Hopefully they'll see through his bs and the claim will go in my favour.

Steve M · 10 Jun 2015 at 13:42

Yeah, it's all pretty standard stuff. I'm sure it will be settled in your favour.

Luke · 10 Jun 2015 at 18:09

Just stand your ground and state to eBay that the batteries are faulty and the seller refused to take them back. You'll get a refund.