Ebay Paypal Problem

sid · 30 Jun 2007 at 18:50

lee32uk said:
Did you send the item by recorded delivery/special delivery ? If so then you can prove to paypal that it was delivered if he tries to make a chargeback.
The buyer will have to return the faulty item at his expense by a trackable means before you issue any refund.

This man speaks the truth.
Don't issue the refund unless you receive the item back.
Make sure the item you receive back is the one you sent( a bit late for this but he could just you back a broken hdd of similar model/make)
Look for signs of physical damage/tampering.

HDDs are sensitive electronic items, if the box was dropped the shock could easily break it even if it was packaged appropriately.

sid

benktlottie · 30 Jun 2007 at 18:53

sid said:
This man speaks the truth.
Don't issue the refund unless you receive the item back.
Make sure the item you receive back is the one you sent( a bit late for this but he could just you back a broken hdd of similar model/make)
Look for signs of physical damage/tampering.

HDDs are sensitive electronic items, if the box was dropped the shock could easily break it even if it was packaged appropriately.

sid

This is what I was saying. But Robuffer callede me an idiot...if you can provide proof of postage when he tries to do a chargeback, youll be safe. I would still tell the buyer to sling his hook. Youre protected if you have the P of P

sid · 30 Jun 2007 at 18:57

benktlottie,

Do you have lots of experience of ebay? Assuming that the carrier broke this hdd, and the buyer isn't to blame. I would be pretty peeved off to be honest, Due to no fault of my own I have to mess around with RMAing the HDD or whatever.

I guess thats why I would rarely buy something off individuals now, mainly go for powersellers who can sort it out for me ASAP and offer some returns policy.

sid

lee32uk · 30 Jun 2007 at 19:04

benktlottie said:
This is what I was saying. But Robuffer callede me an idiot...if you can provide proof of postage when he tries to do a chargeback, youll be safe. I would still tell the buyer to sling his hook. Youre protected if you have the P of P

Proof of postage isnt the same as trackable means though.If you post an item by standard first class post you get a 'proof of postage' slip.Paypal wont accept this as proof of delivery, as it only proves you posted the item, but doesnt prove it arrived.
They only accept proof by trackable means.

sid · 30 Jun 2007 at 19:30

lee32uk said:
Proof of postage isnt the same as trackable means though.If you post an item by standard first class post you get a 'proof of postage' slip.Paypal wont accept this as proof of delivery, as it only proves you posted the item, but doesnt prove it arrived.
They only accept proof by trackable means.

Yes you are correct, You need to send by recorded delivery or for expensiver item RMSD

sid

benktlottie · 30 Jun 2007 at 19:40

If he sent it via recorded or special, then he is totally covered if the buyer does a paypal claim/charge back. If he stated in his auction he does not accept returns, then the buyer doesnt have a leg to stand on. I meant RMSD or RMRD as P of P, sorry for not being clearer.

The OP originally said he didnt want to refund, and asked what to do next. I told him to tell the buyer to get stuffed. Provided he has done everyithng in my previous paragraph, he will not lose his money. If the buyer leaves bad feedback, then the OP should leave bad feedback too. Then once theyve both cooled off, they can mutually withdraw the feedback.

If the Royal Mail did break it, then so be it. The buyer will get over it. He can RMA the disk, or persue a claim with RM.

I used to be a powerseller, and we did ebay full time. Everything we sent out was special or recorded. One thing we always put in our auctions was that if the item was lost or damaged by RM, it was not our repsonisbility and we wouldnt refund, we would provide all necessary info to assist with the claim if the buyer decided to do this. We gave up eaby 2 years ago, as there was too much fraud with Paypal. Paypal is full of holes and is a waste of time IMO

lee32uk · 30 Jun 2007 at 19:53

The way i see it is if the item has arrived damaged wether it be visible damage or not, the seller should refund once the buyer has returned the item.

Also the seller should follow up any claim with Royal Mail and not the buyer.

Thats the way i work on ebay anyway

benktlottie · 30 Jun 2007 at 20:02

lee32uk said:
The way i see it is if the item has arrived damaged wether it be visible damage or not, the seller should refund once the buyer has returned the item.

Also the seller should follow up any claim with Royal Mail and not the buyer.

Thats the way i work on ebay anyway

Each to their own then innit!

It wasnt possible to do that when I did it full time. Odd item here and there yeah, but sometimes, when youre despatching upto 100 items a day, you just cant do that !!!

reddeathdrinker · 30 Jun 2007 at 23:42

Smells fishy to me. OP, pretty common eBay scam running here - buyer has a borked HDD, unwilling to pay for new one. Buy one of the same size/make on eBay, and when it arrives, claim it to be knackered, and want a refund. Send your borked drive back, and get your money back too.

Serial numbers are your friend. I also put a discreet mark on stuff like that too (even when selling on the OcUK forums). Normally a small dot of coloured enamel paint in an odd location. And take pics of it... I may be paranoid, but it's saved my skin on more than one occasion!

Glaucus · 30 Jun 2007 at 23:46

benktlottie said:
Having been a full time Ebayer with over 5000+ feedbacks, generally, if the item was well packaged its doesnt break. What I find is strange is that he wants the money refunded first. It just sounds like a con to me.

I agree sounds like a con to me, you'll refund the money and he'll keep the hard drive. Once you have refunded paypall wont help you and your stuffed.

fendi · 1 Jul 2007 at 01:52

All the buyer has to do is open up a SNAD claim with Paypal. They will ask him to send it back recorded. He sends it back recorded, provides Paypal with the tracking number, and they will refund him in full. This is why Paypal sucks for sellers.

stoofa · 1 Jul 2007 at 03:26

fendi said:
All the buyer has to do is open up a SNAD claim with Paypal. They will ask him to send it back recorded. He sends it back recorded, provides Paypal with the tracking number, and they will refund him in full. This is why Paypal sucks for sellers.

No, Paypal won't neccessarily do this.
If you don't have a refund policy in your EBay advert then they cannot force you to refund the item.