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eBay seller wants me to return faulty item at my own cost and will then reimburse me - bad idea?

Discussion in 'General Discussion' started by Engram, Jan 30, 2013.

  1. Engram

    Hitman

    Joined: Jul 6, 2004

    Posts: 951

    Location: England

    I recently bought a keyboard from an eBay business seller. Unfortunately the keyboard is faulty and I need to return it for a replacement.

    In the seller's T&Cs for the item they stated that they would "arrange a collection or send postage labels" for any faulty goods collections. However, in their most recent email they told me to return it at my own expense and they would reimburse the postage cost.

    My concern here is that once they've received the item they will "forget" about my postage costs. The keyboard is heavy and expensive, so my costs are likely to be quite high.

    1. Is the seller under any legal (or eBay rule) obligation to pay for the return postage first?

    2. If they refuse to pay for the return postage once they have received the keyboard, can eBay/PayPal take money from them and give it to me?
     
  2. apeksdiver

    Wise Guy

    Joined: Sep 20, 2012

    Posts: 1,043

    Location: Romsey, Hampshire

    Business sellers have to refund postage but private ones do not. If you are not happy file a dispute with ebay.
     
  3. Shayper

    PermaBanned

    Joined: Mar 9, 2010

    Posts: 11,326

    Location: Fabric Nightclub, London.

    Has it been 14 days since you purchased it?
     
  4. Engram

    Hitman

    Joined: Jul 6, 2004

    Posts: 951

    Location: England

    No, it arrived on Monday and I contacted them the same day.
     
  5. Shayper

    PermaBanned

    Joined: Mar 9, 2010

    Posts: 11,326

    Location: Fabric Nightclub, London.

    Send it back under DSR. They have to cover postage, and can't charge you restocking fees.
     
  6. Engram

    Hitman

    Joined: Jul 6, 2004

    Posts: 951

    Location: England

    If I return under DSR then I'm responsible for return postage (they had the correct clause in their T&Cs), so that doesn't help! ;)
     
  7. BoonMonkey

    Wise Guy

    Joined: Jan 11, 2012

    Posts: 1,467

    Location: Bedfordshire

    I would've thought DSR is a set regulation. Not one that can be altered by businesses T&C.


    If you're that concerned, send it back, gather evidence of them saying they'll reimburse you, if they don't then take it to small claims court.
     
  8. dfarrall

    PermaBanned

    Joined: Nov 21, 2010

    Posts: 2,315

    Location: Newton Aycliffe

    They refund you the original postage, you just pay for returning to them, which is quite right tbh.

    Them returning the original postage is leaving them out of pocket so you cant expect much more.
     
  9. Engram

    Hitman

    Joined: Jul 6, 2004

    Posts: 951

    Location: England

    Please read my original post. The item is faulty. They are obliged to reimburse my return postage as well.
     
  10. Shayper

    PermaBanned

    Joined: Mar 9, 2010

    Posts: 11,326

    Location: Fabric Nightclub, London.

    Exactly. So, what you should be doing is finding the relevant legal bamf (how is this not a word according to my spellchecker) and sending it to them, stating both your consumer rights and why you will not be budging from them. They will back down.
     
  11. dfarrall

    PermaBanned

    Joined: Nov 21, 2010

    Posts: 2,315

    Location: Newton Aycliffe

    Are they though? If so just provide them with the statute that says so, doubt they're going to be that bad about it.
     
  12. tom_e

    Man of Honour

    Joined: Dec 26, 2003

    Posts: 23,748

    Location: West mids

    Send it back if they don't refund the postage file an eBay complaint with the evidence showing that they said they would, job done.
    Although they will probably just refund your postage costs once you've sent them a copy of the receipt anyway, it's not worth the hassle to try and scam you when they know eBay will just give you the money back anyway.
     
  13. horrorwood

    Wise Guy

    Joined: Nov 11, 2011

    Posts: 1,225

    Location: Leicestershire

    I don't see the problem? I do exactly the same with my ebay sales. I repay them the postage they have paid when it arrives back and is found to be faulty.
     
  14. Marvt74

    Soldato

    Joined: Feb 20, 2004

    Posts: 6,475

    Location: Chorley

    Agreed, i imagine its to stop people claiming faulty items and getting free return postage only for the item to end up not being faulty.

    Just send it back and then take action if they fail to refund you.
     
  15. Engram

    Hitman

    Joined: Jul 6, 2004

    Posts: 951

    Location: England

    Yes, that's a good point. I'll be brave (stupid?) and trust that eBay will help me if the seller starts messing me around.
     
  16. feck199

    Hitman

    Joined: Jul 20, 2005

    Posts: 581

    Its good asking about it, but at this point you are left with only one good option, which you've already figured out!

    big eBay sellers do tend to want to avoid bad reviews!
     
  17. Longbow

    Sgarrista

    Joined: Jan 15, 2004

    Posts: 9,317

    I've done this several times.

    It's easier for the both the seller and buyer if the buyer arranges the return. Just keep the receipt from the post officer, or courier.
     
  18. PiKe

    Capodecina

    Joined: Oct 18, 2002

    Posts: 21,657

    Location: Lake District

    Always the chance the seller decides to not reimburse the postage though.
     
  19. Fenris

    Sgarrista

    Joined: Feb 3, 2009

    Posts: 8,700

    Location: Brighton, UK.

    Recent change to DSR means that if a seller states in their T&Cs that they will not cover the cost of returning an item under DSR then it is the customers responsibility and perfectly legal.

    However if the item is faulty he shouldn't be returning it under DSR.
     
  20. C.R.A.Z.Y

    Mobster

    Joined: Aug 21, 2010

    Posts: 3,348

    It's DOA which means the seller is legally obligated to pay return postage just like any other trader/company.
     


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