ebay woes

Amnesia · 11 Oct 2014 at 00:09

Purchased an item from a seller, it is not as described and ebay have provided me with a free returns label and the seller has mailed me telling me to send it back to a different address.

i asked why and he claims he has moved, i told him to setup mail forwarding and he claims it costs too much.

should i just send it back to that address which is on the returns label....or hold on until he sorts it with ebay ?

how long do i have to return the item ?

Amnesia · 11 Oct 2014 at 11:30

yea im just going to send it back on ebays free label, i emailed him late last night telling him to phone ebay and sort it with them and he replies he is awaiting a response from ebay and of course he just happens to be abroad with limited internet and NOT SEND IT BACK.

Amnesia · 11 Oct 2014 at 11:59

well i couldnt find a way to contact ebay through email and i don't really fancy phoning them again...the last time the 2 phone calls i made ended up costing me over £15 and that's from a land line..,,yes they passed the hour mark.

Amnesia · 29 Oct 2014 at 11:28

I have carefully reviewed the details of this case and I have seen that your seller has updated their return address as there's nobody in their old address to receive delivery of the item back. After further review, I can also see that you posted the item to the seller's old address and it shows delivered but I am saddened to inform you that this was not received by the seller as the said address is no longer active.

NAME edited, please understand before we can process the refund we need to make sure that the item was successfully delivered to your seller. With this reason, we have decided to close the case in sellers as the item was delivered to the wrong address.

What can you do now?

If you already returned the item, depending on the service you used to return it, you may be entitled to compensation through the courier. I recommend that you contact the courier directly about this.

are they serious?i used their returns system

Amnesia · 29 Oct 2014 at 11:38

Yea ive emailed them but im guessing i will probably have to phone them and possibly deal with an idiot who refuses to think logically.

They provide me with a free returns label and provide the address and now it has ended up in the wrong place they want me to take it up with the courier who they provided.

Amnesia · 29 Oct 2014 at 11:42

cheesyboy said:
Well, seller did tell you and Ebay to send to the new address. He even told you he had told Ebay. If his communication with you was through Ebay comms, and he really had notified them, and you continued to send to the old address, then you've made a mistake.

Hopefully, this will highlight how Ebay doesn't always find in favour of the buyer (as every ebay thread on here seems to suggest).

i dont know if he told ebay...he just said he would.

he also said he happens to be abroad and not to send it back until he gets back to me because he wont be there to accept it.

he never got back to me.

so with that logic i couldn't send it back to him.

Amnesia · 29 Oct 2014 at 12:11

btw i had emailed ebay to let them know that the seller was asking for it to be returned to a different address...incase the seller had't.

when seller did not get back to me and ebay did not get back i sent it back, ebay then replied saying not to worry and that the seller has received the item and that they have requested the seller to refund me...

..on phone to ebay...

well finally got off the phone with ebay, they have decided to issue me with a refund as i did not do anything wrong and it was the seller who was at fault for not updating his address.

Amnesia · 29 Oct 2014 at 12:14

and confirmation yay

We've reviewed your concerns and have reversed the outcome of the case. Within 48 hours, payment will be credited to the PayPal account you used for the original purchase. If you paid with another payment method, please open a PayPal account and associate it with your email address we have on file. This will enable you to claim your money.

If you have other questions, please contact us. You can reach us by going to the eBay home page and clicking "Contact us" in the upper right corner.

Regards,

eBay Customer Service

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.