Edit Post forum bug, when will it be sorted out?

Malevolence

Malevolence

Malevolence

Soldato
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How are you expected to edit your posts (if asked t do so by moderators) when the forum software won't let you?

Image related, it's me trying to edit a post of mine and getting a blank panel.

** Weird, I was able to edit your image into spoiler tags. Did I mention that any image wider than 1280 pixels should be linked or placed into, you guessed it, spoiler tags **
L4hor5O.png

Any suggestions?
 
Not sure why this is happening :confused:.

Edit: works fine iOS Safari and desktop Firefox.

Could it be the black theme? :/

Tried "go advanced"?

Clear cache and reload?
 
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It's an odd bug that I thought was just an issue with Firefox but seems to be affecting some other browsers too.

Try clearing your cache etc.
 
Still happening with me on and off and I dont even use Firefox. Use Chrome all the time. Annoying when it happens especially if you have just accidentally posted something you might get an infraction for :(
 
Try clearing all junk from your browser, I was having issues the past few days and it resolved the problem.
 
iOS has been unaffected, but I've had it cross platform on Firefox. This is the only forum I post on that's been affected. Cleared cache, tried in quick and advanced. Seems to happen intermittently, but more often than not.

Thought it was just me though as it happened a few years ago too, which was fixed with a cache clear. That said, it's just worked fine now to edit this post!
 
randal said:
^ I love the confidence. :D
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You've just said yourself that you resolved it by clearing your cache.

I don't have admin rights or backend access to this forum but I work with these kind of issues every day and 99.99999999999999% of the time it's caused by weird behaviour on the client machine end - especially if the number of users experiencing the issue are as limited as they appear to be.
 
FrenchTart said:
You've just said yourself that you resolved it by clearing your cache.
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Yeah it fixed it a few years ago, but not this time unfortunately. I suspect it's Firefox as it was before, but there's reports of other browsers being affected so I'm not so confident it is this time around.
 
Greebo said:
Funny how all of this only started after they moved to new servers though?
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Unfortunately it's pretty hard to resolve an issue when you don't have replication steps.

Knowing that some people are having an issue doesn't mean that you have any ability to identify a root cause.

If someone can find a way to replicate the behaviour in a reliable way and can provide a guide on how to do it you'll make the lives of those doing the admin and looking after the server hosting a lot easier and I imagine a solution could be found relatively quickly.
 
I agree that it can be tricky but also the the Mod's stock answer of "it works fine on my pc" isn't helpful either :P

Normally when there are pc issues with websites it doesnt affect every user. Its like my banking software. They moved over to new software recently and there are various issues with any version of firefox after 17 which they have now acknowledged. All chrome and explorer users and anybody using an older version of FF wasnt affected.

Perhaps that was just 5% of their users. They didn't answer the support line with "well it's working fine here" though :P

But yeah perhaps everybody having issues should list the browser and version and perhaps it can be traced to a specific combination.
 
For none of us to have any issue when we're the heaviest users of the edit button is strange though :)

If someone can give me some more detail I will look into it, but without that there is no problem I can diagnose.
 
Greebo said:
I agree that it can be tricky but also the the Mod's stock answer of "it works fine on my pc" isn't helpful either :P

Normally when there are pc issues with websites it doesnt affect every user. Its like my banking software. They moved over to new software recently and there are various issues with any version of firefox after 17 which they have now acknowledged. All chrome and explorer users and anybody using an older version of FF wasnt affected.

Perhaps that was just 5% of their users. They didn't answer the support line with "well it's working fine here" though :P

But yeah perhaps everybody having issues should list the browser and version and perhaps it can be traced to a specific combination.
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I agree that it's frustrating when you get this answer back but conversely it's impossible to investigate a bug when you can't replicate it.

Any attempt to fix things by someone that can't even replicate a bug is essentially shooting in the dark and what I said earlier about it being a local issue is entirely possible, meaning that someone could spend hours trying to solve a problem that doesn't even exist for them.
 
Agreed. But then asking a few questions like "Which browser and version are you using?" and "Does it occur in another browser?" is far more useful than the "works fine here, must be you" stock answer which seems to be what most admins/mods replies on here is.

Next time it happens with me Ill send you all the relevant details :)
 
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